Out-of-State Student Compliance

Online Learning students from out-of-state should attempt to resolve any issues or complaints with Cuyahoga Community College first. If an issue cannot be resolved internally, you may file a complaint about Cuyahoga Community College with your State by referring to the following State Agencies in compliance with federal Department of Education regulations.

Link to and/or Information about the State Complaint Process as required by 34 CFR 600.9(a) & (b) - An institution described under §§ 600.4, 600.5, and 600.6 is legally authorized by a State if the State has a process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws...

Alabama

• Contact: ron.leonard@ache.edu
• Alabama Commission on Higher Education - Office of Institutional Effectiveness and Planning
• ACCS Private School Licensing Division
• *Note:  Complaints for out-of-state institutions are referred to the ACCS Private School Licensure.

Alaska

• Contact: tyler.eggen@alaska.gov
• Alaska Commission on Postsecondary Education

Arizona

• Contact: ldueck.azsara@riosalado.edu
• Arizona State Board for Private Postsecondary Education

Arkansas

• Contact: alana.boles@adhe.edu
• Arkansas Department of Higher Education

California

• Contact: bppe@dca.ca.gov
• Bureau for Private Postsecondary Education
  • Information for institutions regulated by BPPE
  • Information for out of state institutions not subject to BPPE

Colorado

• Contact: heather.delange@dhe.state.co.us
• Colorado Department of Higher Education AND Private Occupational Schools

Connecticut

• Contact: Sean.Seepersad@ct.gov
• The Office of Financial and Academic Affairs for Higher Education

Delaware

• Contact: leigh.weldin@doe.k12.de.us
• Delaware Department of Education

District of Columbia

• Contact: Terasita.edwards@dc.gov
• Education Licensure Commission
• FAQ for Students indicates that complaints my be submitted to the HELC by "clicking here", but there is no hyperlink. A public complaint webpage was found here.

Georgia

• Contact: mrivers@gnpec.ga.gov
• Nonpublic Postsecondary Education Commission

Hawaii

• Contact: hpeap@dcca.hawaii.gov
• Hawaii Post-Secondary Education Authorization Program, Department of Commerce & Consumer Affairs

Idaho

• Contact: Tamara.Baysinger@osbe.idaho.gov
• Idaho State Board of Education

Illinois

• Contact: sara@ibhe.org
• Illinois Board of Higher Education

Indiana

• Contact: rmiller@che.in.gov
• Indiana Department of Workforce Development
• Indiana Commission of Higher Education

Iowa

• Contact: lisa.pundt@iowa.gov
• Iowa College Student Aid Commission

Kansas

• Contact: jamour@ksbor.org
• Kansas Board of Regents

Kentucky

• Contact: kathy.garrett@ky.gov
• Kentucky Council on Postsecondary Education
• Kentucky Commission on Proprietary Education

Louisiana

• Contact: leann.detillier@laregents.edu
• Louisiana Board of Regents: No Complaint Process found on state agency website for institutions authorized by Louisiana but not related to reciprocity.
• Proprietary Schools: (Only SARA Process within Institutional Process pdf (PDF) for purposes of participation in reciprocity for interstate distance education) 

Maine

• Contact: michael.t.perry@maine.gov
• Maine Department of Education
• No Complaint Process found on state agency website for institutions authorized by Maine but not related to reciprocity.

Maryland

• Contact: Alexandra.Chaillou@maryland.gov
• Maryland Higher Education Commission
• Scroll down to complaint process and form pdfs.

Massachusetts

• Contact: anally2@dhe.mass.edu
• Office of Private Occupational School Education
• Massachusetts Department of Higher Education

Michigan

• Contact: farhatj@michigan.gov
• Michigan Department of Labor & Economic Opportunity

Minnesota

• Contact: Andrew.wold@state.mn.us
• Minnesota Office of Higher Education
• It is hard to determine if a complaint can be submitted about an out of state institution that does not participate in SARA serving a Minnesota student.

Mississippi

• Contact: srobinson@mississippi.edu
• Mississippi Commission on College Accreditation
• Commission on Proprietary School and College Registration

Missouri

• Contact: joshua.fischer@dhewd.mo.gov
• Missouri Department of Higher Education

Montana

• Contact: StateAuthorization@montana.edu
• Montana University System, Montana Board of Regents

Nebraska

• Contact: kathleen.fimple@nebraska.gov
• Nebraska Department of Education, Private Postsecondary Career Schools
• Nebraska Coordinating Commission for Postsecondary Education

Nevada

• Contact: tcastro@nshe.nevada.edu
• Nevada Commission on Postsecondary Education
• Note the Student Complaint under forms on the left side.

New Hampshire

• Contact: nicholas.w.marks@doe.nh.gov
• Department of Education, Division of Higher Education, Higher Education Commission

New Jersey

• Contact: eric.taylor@oshe.nj.gov
• New Jersey Department of Labor and Workforce Development, Center for Occupational Employment Information
• Look under Information for Students for the Student Conflict Resolution Form (Complaints)
• Office of the Secretary of Higher Education

New Mexico

• Contact: alicia.armijo@hed.nm.gov
• New Mexico Higher Education Department

New York

• Contact: IHEauthorize@nysed.gov
• Office of College and University Evaluation
• Adult Career and Continuing Ed. Services

North Carolina

• Contact: terrence@saranc.org
• The University of North Carolina System
• The North Carolina Community College System (Office of Proprietary School Services)

North Dakota

• Contact: claire.gunwall@ndus.edu
• North Dakota State Board for Career and Technical Education
• North Dakota University System
• This complaint process appears to be applicable for institutions not participating in reciprocity through SARA as well as SARA participating institutions.

Ohio

• Contact: mexline@highered.ohio.gov
• The Ohio Department of Higher Education
• Ohio State Board of Career Colleges and Schools

Oklahoma

• Contact: lwalker@osrhe.edu
• Oklahoma State Regents for Higher Education
• Oklahoma Board of Career and Technology Education
• The Oklahoma Board of Private Vocational Schools

Oregon

• Contact: veronica.dujon@hecc.oregon.gov
• Higher Education Coordinating Commission

Pennsylvania

• Contact: giwetten@pa.gov
• Department of Education

Puerto Rico

• Contact: nvega@estado.pr.gov
• Puerto Rico Council on Education
• It appears that this process can be used more broadly than to just address SARA participating institutions.

Rhode Island

• Contact: rebecca.ryan@riopc.edu
• Rhode Island Office of Post Secondary Commissioner

South Carolina

• Contact: aanderson@che.sc.gov
• South Carolina Commission on Higher Education

South Dakota

• Contact: katie.hubbart@sdbor.edu
• Secretary of State (South Dakota Attorney General)
• This is a broad complaint form not just to address postsecondary institutions.

Tennessee

• Contact: julie.woodruff@tn.gov
• Tennessee Higher Education Commission

Texas

• Contact: cathie.maeyaert@highered.texas.gov
• Texas Higher Education Coordinating Board

U.S. Virgin Islands

• Contact: cmckayl@uvi.edu
• U.S. Virgin Islands Department of Education
• Call (340) 774-2810 to reach the Virgin Islands Department of Education regarding student complaints.

• Contact: cgrua@ushe.edu
• Utah Division of Consumer Protection

Vermont

• Contact: cassandra.ryan@vermont.gov
• Vermont Agency of Education
• VT Agency of Education points to three avenues for complaints: the institution, the VT Attorney General's office, or the institution's accrediting agency.

Virginia

• Contact: darlenederricott@schev.edu
• State Council of Higher Education for Virginia

Washington

• Contact: saml@wsac.wa.gov
• Washington Student Achievement Council
• Washington Workforce Training and Educ. Coord. Board

West Virginia

• Contact: lucy.kefauver@wvhepc.edu
• WV Higher Educ. Policy Commission
• WV Council for Community & Technical College Education

Wisconsin

• Contact: psmith@uwsa.edu
• Wisconsin Educational Approval Board

Wyoming

• Contact: rob.dennis@wyo.gov
• Wyoming Department of Education