Cuyahoga Community CollegeProctor U
Proctored testing may be required in some online and blended learning courses – particularly math courses. A “suitable proctored environment” is an environment directly monitored by an instructor, testing center administrator or other learning provider, in a physical or virtual (online) setting approved by faculty. While proctors must be approved by the instructor, some suitable proctors may include Tri-C Testing Centers, other accredited college or university testing centers, ProctorU and military education centers.
Tri-C has contracted with ProctorU to provide online test proctoring services to our students. ProctorU is an online proctoring service that offers a combination of a live proctor and Artificial Intelligence.
The proctoring service (ProctorU) will be offered for free while the college is teaching fully online due to the COVID19 Virus campus classroom closures. This will cover all online, blended and “seat based” courses. Please be sure to schedule your test appointment 72 hours in advance!
It is highly recommend that students review the Student Resource Page to prepare themselves and their work-space for their appointment. This link contains all the information students will need to take a test with ProctorU.
After a student has taken a proctored test, their instructor will receive an Incident Report.
Test It Out
Be sure to visit the ProctorU's "Test It Out" page to ensure you have the best possible testing experience. You will be able to test your equipment, bandwidth and internet speed through the automated system and connect with a "Live" ProctorU representative 24/7 for tech support if needed. It is highly recommended that you schedule your test appointment 72 hours in advance and test your computer a few hours prior to your appointment. This test will take a few minutes to complete. You should have a wired connection to the internet (wi-fi is not recommended), a webcam, and a microphone (a tablet or smartphone will not work).
Support Info
If you are having difficulty using ProctorU in an online test, contact ProctorU directly at 205-870-8122 ext.1 or 855-772-8678. Students may also use ProctorU's "Chat Now" feature located at the bottom right corner of www.proctoru.com, or email the ProctorU support desk at help@proctoru.com.
Please, do not call the Tri-C support desk as they will be unable to help you while taking a proctored test.
Chromebooks, tablets and mobile devices are not compatible with ProctorU. Students must connect using a PC or Mac.
New Faculty Training
It is highly recommend that instructors new to ProctorU complete a workshop with a ProctorU Faculty Representative to cover the features of their account and enter their exam. ProctorU's Faculty Representatives are the point of contact for instructors for training and refresher sessions and if they need assistance or have any questions.
ProctorU Faculty Representatives:
Nimisha Adamson
205-208-0681
Sarah Ingram
205-718-8167
ProctorU Tools
ProctorU Documents