ProctorU has scheduled recurring maintenance windows on the last Friday* of every month from 1-7 a.m. EST on the ProctorU Proctoring Platform. During maintenance windows, test-takers and administrators may not be able to access the ProctorU Platform.

The planned maintenance dates are as follows:

*Dec. 29, 2022 Thursday*

Jan. 27, 2023	Feb. 24, 2023	March 31, 2023	April 28, 2023
May 26, 2023	June 30, 2023	July 28, 2023	Aug. 25, 2023
Sept. 29, 2023	Oct. 27, 2023	Nov. 24, 2023	Dec. 29, 2023

Tri-C has contracted with ProctorU to provide online test proctoring services to our students. ProctorU offers three services, Record+, Review+, and Live+, as well as faculty training.

To get started with ProctorU, create a ProctorU Instructor account at https://go.proctoru.com/registrations/new. Be sure to select "Cuyahoga Community College" as your Institution and use your Tri-C email and password. Then sign up for a ProctorU training session either through TEC or with ProctorU. After your account has been created you can access your ProctorU account from within Blackboard Learn using the ProctorU Tool.

Due to the COVID-19 Virus campus classroom closures, the College will pay for all students' ProctorU costs until further notice.

Support Info

• It is highly recommended that instructors attend a ProctorU training session.
• ProctorU requires a webcam, a microphone, and a wired connection to the Internet. 
• Chromebooks, tablets, smartphones, and other mobile devices are not compatible with ProctorU. Please review the ProctorU Minimum Equipment Requirements and Tri-C's Minimum Technology Requirements for online classes.
• Only the Chrome and Firefox web browsers are compatible with ProctorU. The Chrome ProctorU Extension and/or the Firefox ProctorU Extension must also be installed.
• Student specific information can be found on the ProctorU for Students page.
• If you need immediate assistance, please log in to your ProctorU account and use the Live Chat feature or call 1-855-772-8678 and press option 2.

On Campus ProctorU Stations

Each campus and the Brunswick University Center will have ProctorU stations in their respective TLC, OpenLab, or Testing Center. These stations are limited in both number and available time slots, so they should be reserved for students who do not have access at home to the technology required by ProctorU. These stations are in a shared environment that may have staff and other students present.

Certain steps related to scheduling appointments and adding accommodations must be taken by both the student and instructor to use the On Campus ProctorU Stations, please review the On-Campus ProctorU Station Information document for more information.

If you have approved a student's request to use an On-Campus ProctorU Station you MUST add an accommodation to the test settings under "Additional Exam Notes" allowing them to take the test in a computer lab. Language for this type of accommodation can be found on page two of the On-Campus ProctorU Station Information document.

Record+

Record+ is integrated directly into Pearson MyLab. This option is ideal for exams where live proctoring is not required for accreditation, certification, or licensing. Artificial Intelligence is used to verify the identity of the test-taker and to monitor the session, flagging suspicious behaviors. All flagged sessions are reviewed by live ProctorU personnel. Faculty will receive an incident report and video recordings of the test-taker’s webcam and computer screen within 24 hours. No scheduling is required and 24/7 access is available.

Review+

Review + is ideal for exams where live proctoring is not required for accreditation, certification, or licensing. Professionally trained live proctors guide test-takers through exam launch, which includes multi-factor identity verification and environment security scans where the student will be asked to remove unpermitted materials before the start of the exam. A.I. monitors the exam session flagging suspicious behaviors. All sessions are reviewed by live ProctorU personnel. Faculty will receive an incident report and video recordings of the test-taker’s webcam and computer screen within 24 hours. Faculty should setup their exam parameters in ProctorU two weeks prior to the exam and students must schedule their appointment with ProctorU at least 72 hours in advance of taking the exam.

Live+

Live+ is ideal for exams where live proctoring is required for accreditation, certification, or licensing. Professionally trained live proctors guide test-takers through exam launch, which includes multi-factor identity verification and environment security scans where the student will be asked to remove unpermitted materials before the start of the exam. The live proctor monitors the exam session, flagging and intervening in real-time if an incident occurs. Faculty will receive an incident report and video recordings of the test-taker’s webcam and computer screen within 24 hours. Faculty should setup their exam parameters in ProctorU two weeks prior to the exam and students must schedule their appointment with ProctorU at least 72 hours in advance of taking the exam.

Faculty Training

It is highly recommended that instructors attend a ProctorU Training Session. OLAT led sessions are listed in the Faculty Development Calendar and TEC by searching for "ProctorU" or "OLATFF1003". Faculty may also contact a ProctorU Product Training Specialist. For more information visit ProctorU's Instructor training page.

ProctorU Representatives:

Faculty training, onboarding, refresher sessions:

Riley Rendon
Product Training Specialist
rrendon@proctoru.com

Day-to-day support contact:

Chris Snow
Customer Success Specialist
csnow@meazurelearning.com