Student Resources

Cuyahoga Community College recognizes that increasing student success involves many aspects of student support beyond what is provided by the course instructor. As an online student at Cuyahoga Community College, you will have access to student services ranging from technical assistance to academic advising.

We encourage you to take full advantage of these services to help you be a successful online student and achieve your goals of graduation, transfer or training.  

Getting Started

Online Learning courses, also known as "Distance Learning courses", follow similar application and registration procedures as traditional, on-campus courses.  Visit Tri-C's Getting Started page for details on applying and enrolling for online courses at Tri-C. Please review 12 Things to do Before Starting Your Online Class before your first day of online coursework at Tri-C.  

Online Attendance Policy

Students are required to login in at least two times per week and submit one assignment per week for the first two weeks of the semester, or equivalent to the 15th day of the term. Students who have not met all attendance requirements within the first two weeks, or equivalent, will be considered not attending.

For more details on Tri-C’s attendance policy, and other student information, please reference your Tri-C Student Handbook.

Library Resources

Online students have full access to the Tri-C Library.  The Tri-C Library has numerous services to help with research, finding articles, discipline specific resources, media and more.

Blackboard Mobile App

The Blackboard Mobile App is a free, simple and easy-to-use mobile learning app for the on-the-go, goal-oriented learner.  You can check grades, view content and submit work right from your mobile phone or tablet.

ProctorU

As part of Tri-C's online education courses, students may be required to take tests and exams online.  Tri-C has contracted with ProctorU to provide proctoring services for these online tests and exams.

Tutoring

Tri-C's Tutoring Services are FREE of charge to Tri-C students for the courses in which they are currently enrolled!  Tri-C also offers 24/7 online tutoring to all of its students.  Through Smarthinking you can get the help you need to continue your success as a Tri-C student.

Advising and Counseling

Need help picking courses or a program? Want to make sure you stay on track to complete your degree or certificate on time? Maybe you are looking for personal wellness counseling. As an online student at Tri-C you have full access to all of our Counseling Center and eAdvising services.

Online Costs & Fees

Tuition for online programs and courses follow the same fee structure as traditional on-campus programs and courses, however there is a $10.00 per credit hour charge for online classes and additional fees may be incurred for off-campus proctored online testing. For more information visit the Paying for College and ProctorU pages.

Webex Meetings

ITS provides Webex Meetings to all students to create their own online meetings.  Webex Meetings is an online meeting solution that can be used to communicate via audio, video, chat, and document/screen sharing.

Office 365

Tri-C provides Microsoft Office 365 Pro for active credit students at no cost. With this agreement, credit students receive the latest version of Microsoft Office for use on up to five personal devices. This is a full version of Office available for offline use. (This agreement is not yet available to noncredit students.) Applications include Work, Excel, PowerPoint and more.

StudentLingo Workshops

Tri-C offers free online, on-demand workshops through Student Lingo. Available 24/7, these workshops include 10 Tips for Success in Online Courses; Achieving Well-Being, Balance, and Success; Learning Strategies Every Student Should Know; and more.

Customer Care Tech Support

Browse help articles, reset your password, or get support by searching for a specific topic.  Cuyahoga Community College's Customer Care Tech Support site can help you with many technical questions you may have.

ITS Student Services

ITS provides core technology services for students, including network logins, wireless access, and Office365. We are always happy to hear ideas for new technology at Tri-C!  Visit the ITS Student Services page for more information.

Student Accessibility Services Program

The Student Accessibility Services Program supports students with disabilities at any Tri-C campus, site, location or online course. Common disability types include learning disabilities, sensory limitations, psychiatric conditions, physical mobility conditions and chronic health issues. All matters related to a person’s disability are kept confidential.

Student Complaints, Concerns, Compliments

Cuyahoga Community College strives to provide every student with a successful and positive educational experience. As part of its continuous improvement efforts, the College maintains systems and procedures to address and resolve legitimate student and community concerns. For more information visit the Complaints, Concerns, and Compliments page or complete the Complaint/Dispute Form.

12 Things to do Before Starting Your Online Class

1. Read the most recent COVID-19 student information and the online student guide.
2. Request to join the Online Learning @ Tri-C Facebook group, which highlights special features and upcoming events specific to online learning at Tri-C.
3. Watch these videos to help you become a successful online student.
4. Register with ProctorU as a Tri-C online student. Read more information on ProctorU as it may be used to proctor your online tests.
5. Take My Online Readiness Experience (MORE) in Blackboard Learn to prepare you for online learning. Additional information on MORE.
6. Order your books and other required online course materials from the bookstore. Watch the video “How to Search for Course Materials” on our YouTube channel for instructions.
7. View our Student Online Digital Accessibility web page to learn about the new accessibility tools we have to better support you.
8. Follow Tri-C on Twitter.
9. Download the Blackboard student app to gain mobile-friendly access.
10. Download the Tri-C Mobile app for quick links to Tri-C resources.
11. Log in to my Tri-C space and click the Blackboard Learn link on the Student tab, then select the Course link to access your course site(s) on the first day of the term.
12. Visit and use Tri-C’s 24/7 online tutoring service Smarthinking.