Students

Some instructors use publisher content in their online or blended courses. Examples of publisher content include presentations, simulations, book chapters, and activities created by a publisher like Pearson, WileyPlus, or McGraw-Hill. This content is often pulled into Blackboard Learn. Your instructor is your primary point of contact for questions related to publisher content. More information about publisher content and textbooks can be found on the Textbook Affordability page.

Faculty

All Blackboard Learn integration issues should be routed to publishers first. Most publishers have direct partnerships with Blackboard and can quickly resolve issues.

Most of our integrations are through the LTI form which means unless the LTI link is broken the
issue is not a system wide issue

Common troubleshooting steps to begin with:

1. Verify the publisher tool is turned on in the Blackboard Learn course.
   • Course Management → Customization → Tool availability
   • Click on the empty box next to the publisher (alphabetical)
   • Scroll to bottom of web page
   • Click Submit
2. Each publisher adds content differently, work with them for the best way to add content. The same is true for the Grade center. Some publishers push/sync grades immediately, others do it once a day, and the rest require the instructor to push/sync the grades. 

Publisher Information

Cengage

Website - https://www.cengage.com/

Support Web Form - https://cengage.force.com/s/contact-us

email - cengagecustomersupportteam@cengage.com

Phone - 1-800-354-9706

Repfinder (reps are by area of study) - https://www.cengage.com/repfinder

Elsevier

Website - https://evolve.elsevier.com/cs/

Support - https://service.elsevier.com/app/overview/evolve/

Support Web Form - https://service.elsevier.com/app/contact/supporthub/evolve/

Phone – 1-800-222-9570

Rep – Julie Rimedio - J.Rimedio@elsevier.com

Hawkes Learning

Website - http://www.hawkeslearning.com/

http://support.hawkeslearning.com/supportcenter/index.php?/article/AA-00599

Email – support@hawkeslearning.com

Phone -- 1-843-571-2825

Rep – Laura Shevlin - lshevlin@hawkeslearning.com

Support Specialist – Victoria Nielsen Kelly - vnielsen@hawkeslearning.com

McGraw-Hill Connect (Aleks Math & Aleks Chemistry)

Website - https://www.mheducation.com/highered/home-guest.html

Support - https://mhedu.force.com/CXG/s/ContactUs

Support Web form - https://mhedu.force.com/CXG/s/ContactUsWebForm

Phone - 1-800-331-5094

Hours:
Monday – Thursday: 24-hour
Friday: 12 a.m. – 9 p.m.
Saturday: 10 a.m. – 8 p.m.
Sunday – 12 p.m. – 12 a.m.

Rep – Mary Wilkinson - mary.wilkinson@mheducation.com

How to pair the course: https://www.mheducation.com/highered/lms-integration.html

Pearson / Smarthinking

Website - https://www.pearson.com/us/higher-education.html

Support Web form - https://support.pearson.com/getsupport/s/contactsupport

Rep – Chris Snow - Chris.snow@pearson.com

WileyPlus

Website - https://www.wileyplus.com/

Support FAQ - https://support.wileyplus.com/s/

No Phone number found without account.

No Rep found at this time

W.W.Norton

Website - https://wwnorton.knowledgeowl.com/help

Support (Fill out Form) - https://support.wwnorton.com/request

Phone – 1-212-354-5500

Rep (By Campus – Metro) – J. Peter Wentz - pwentz@wwnorton.com