Publisher & Textbook Content
Some instructors use publisher content in their online or blended courses. Examples of publisher content include presentations, simulations, book chapters, and activities created by a publisher like Pearson, WileyPlus, or McGraw-Hill. This content is often pulled into Blackboard Learn. Your instructor is your primary point of contact for questions related to publisher content.
All Blackboard Learn integration issues should be routed to publishers first. Most publishers have direct partnerships with Blackboard and can quickly resolve issues.
Most of our integrations are through the LTI form which means unless the LTI link is broken the
issue is not a system wide issue
Common troubleshooting steps to begin with:
- Verify the publisher tool is turned on in the Blackboard Learn course.
- Course Management → Customization → Tool availability
- Click on the empty box next to the publisher (alphabetical)
- Scroll to bottom of web page
- Click Submit
- Each publisher adds content differently, work with them for the best way to add content. The same is true for the Grade center. Some publishers push/sync grades immediately, others do it once a day, and the rest require the instructor to push/sync the grades.
Website - https://www.cengage.com/
Support Web Form - https://cengage.force.com/s/contact-us
Phone - 1-800-354-9706
Repfinder (reps are by area of study) - https://www.cengage.com/repfinder
Website - https://evolve.elsevier.com/cs/
Support Web Form - https://service.elsevier.com/app/contact/supporthub/evolve/
Phone – 1-800-222-9570
Rep – Julie Rimedio - J.Rimedio@elsevier.com
Website - http://www.hawkeslearning.com/
Email – email@example.com
Phone -- 1-843-571-2825
Rep – Laura Shevlin - firstname.lastname@example.org
Support Specialist – Victoria Nielsen Kelly - email@example.com
Support - https://mhedu.force.com/CXG/s/ContactUs
Support Web form - https://mhedu.force.com/CXG/s/ContactUsWebForm
Phone - 1-800-331-5094
Monday – Thursday: 24-hour
Friday: 12 a.m. – 9 p.m.
Saturday: 10 a.m. – 8 p.m.
Sunday – 12 p.m. – 12 a.m.
Rep – Mary Wilkinson - firstname.lastname@example.org
How to pair the course: https://www.mheducation.com/highered/lms-integration.html
Support Web form - https://support.pearson.com/getsupport/s/contactsupport
Rep – Chris Snow - Chris.email@example.com
Website - https://www.wileyplus.com/
Support FAQ - https://support.wileyplus.com/s/
No Phone number found without account.
No Rep found at this time
Website - https://wwnorton.knowledgeowl.com/help
Support (Fill out Form) - https://support.wwnorton.com/request
Phone – 1-212-354-5500
Rep (By Campus – Metro) – J. Peter Wentz - firstname.lastname@example.org