Publisher and Textbook Content
Students
Some instructors use publisher content in their online or blended courses. Examples of publisher content include presentations, simulations, book chapters, and activities created by a publisher like Pearson, WileyPLUS, or McGraw-Hill. This content is often pulled into Blackboard Learn. Your instructor is your primary point of contact for questions related to publisher content. More information about publisher content and textbooks can be found on the Textbook Affordability page.
Faculty
All Blackboard Learn integration issues should be routed to publishers first. Most publishers have direct partnerships with Blackboard and can quickly resolve issues.
Most of our integrations are through the LTI form which means unless the LTI link is broken the
issue is not a system wide issue
Common troubleshooting steps to begin with:
- Verify the publisher tool is turned on in the Blackboard Learn course.
- Course Management → Customization → Tool availability
- Click on the empty box next to the publisher (alphabetical)
- Scroll to bottom of web page
- Click Submit
- Each publisher adds content differently, work with them for the best way to add content. The same is true for the Grade center. Some publishers push/sync grades immediately, others do it once a day, and the rest require the instructor to push/sync the grades.
Publisher Information
| Cengage | Elsevier | Hawkes Learning |
| McGraw-Hill | Pearson | WileyPLUS |
| W.W. Norton | Vista Higher Learning |
Cengage
Cengage email: cengagecustomersupportteam@cengage.com
Cengage Phone: 800-354-9706
Cengage Rep Finder (reps are sorted by area of study)
Elsevier
Elsevier Phone: 800-222-9570
Elsevier Rep Julie Rimedio email: J.Rimedio@elsevier.com
Hawkes Learning
Hawkes Learning Email: support@hawkeslearning.com
Hawkes Learning Phone: 843-571-2825
Hawkes Learning Rep Laura Shevlin email: lshevlin@hawkeslearning.com
Hawkes Learning Support Specialist Victoria Nielsen Kelly email: vnielsen@hawkeslearning.com
McGraw-Hill Connect (Aleks Math & Aleks Chemistry)
McGraw-Hill Connect Support Web form
McGraw-Hill Connect Phone: 800-331-5094
Hours
Monday - Thursday: 24 hours
Friday: 12 a.m. – 9 p.m.
Saturday: 10 a.m. – 8 p.m.
Sunday: 12 p.m. – 12 a.m.
McGraw-Hill Connect Rep Mary Wilkinson email: mary.wilkinson@mheducation.com
How to pair a McGraw-Hill Connect course
Pearson
Pearson Rep Chris Snow email: Chris.snow@pearson.com
WileyPLUS
No Phone number found without account.
No Rep information found at this time.
W.W. Norton
W.W. Norton Phone: 212-354-5500
W.W. Norton Rep for Metro Campus J. Peter Wentz email: pwentz@wwnorton.com
Vista Higher Learning
Vista Higher Learning Support Center
Vista Higher Learning Technical Support
Vista Higher Learning Rep: Herbert Mena
Vista Higher Learning Main Technical Support Phone: 800-248-2813
Vista Higher Learning Instructor ONLY Technical Support Phone: 800-922-6003