Dispatch Training

Become a Dispatcher in Just 12 Weeks!

Considering a new career as a dispatcher? Cuyahoga Community College can provide you with the skills and training you need in police, fire and emergency medical dispatching. We offer a 12-week Dispatch Communications course.

The spring Dispatch Training is face-to-face training at the Tri-C Public Safety Training Center. Tri-C adopted safe distancing measures and precautions recommended by health officials. Learn more about the measures we are taking to keep students safe.

Dispatch Communications Course

• Twelve-week, 192-hour dispatcher course combines classroom and hands-on dispatch training.
• Practice handling single and multiple simulated calls with scenarios in law, fire and EMS using a 911 dispatch software.
• Exercises to learn to read maps effectively.
• Keyboarding and listening and responding to actual 911 and non-emergency calls.
• Skill-building exercises using computer-aided dispatch (CAD).
• Basic introductory course to emergency medical dispatch (EMD).
• Skills assessment exam to prepare students for Dispatcher Civil Service Exam.
• Specialty training in Alert, Lockdown, Inform, Counter, Evacuate (A.L.I.C.E.).
• Incident Command Training with FEMA ICS 100.
• Job readiness and professionalism.

Upcoming Courses

Fall 2021:

Saturdays & Sundays 8 a.m. - 5 p.m.

Aug. 28 - Nov. 21, 2021 - No class on Sept. 4 & 5

Orientation: Aug. 21, 2021, 10 a.m. 

Applications for this session will become available on May 31, 2021.

Deadline for applications and to have a form of payment in place is Aug. 4, 2021

Spring 2022:

Saturdays & Sundays 8 a.m. - 5 p.m.

Feb. 19 - May 15, 2022

Applications for this session will become available on Nov. 29, 2021.

Deadline for applications and to have a form of payment in place is Feb. 2, 2022

If you are interested in the next dispatch academy please fill out the interest form.

Not ready to apply yet? Join our mailing list to learn about upcoming classes.

Career Outlook

The demand for qualified dispatchers continues to grow. Dispatchers work for police departments, fire departments, law enforcement agencies, colleges and universities, hospitals, ambulance services, telematics call centers and transportation/freight companies.

Program Cost

$1,700* – includes textbook, class materials and certification test fee.

 *Program costs subject to change without notice.

 Class Dress Code:

• white polo shirt (short or long sleeves),
• navy or black pants, no leggings or yoga pants 
• dark colored shoes and socks

Program Completion

Upon completion of the program, students will receive the following certifications:

• National Emergency Communications Certification.
• Certification in 911 Telecommunications, including Police, Fire and EMS.
• Certification in FEMA-ICS 100, Active Shooter, A.L.I.C.E. and Keyboarding.
• Tri-C Certificate of Completion.