Regulations and Refund Policies

ATTENDANCE
 Students taking private lessons agree to the following:

1. To attend a full session of private lessons at a time mutually agreed upon by student and teacher, or classes at their regularly scheduled time.
2. All non-piano students must provide their own instrument.
3. Private music lessons missed by the student will not be made up by the instructor. However, students are suggested to inform instructor 24 hours in advance of a missed lesson.  It is up to the discretion of the instructor if he/she chooses to make up lessons missed by students. However, all lessons missed by the instructor will be made up.
4. Under no circumstances will more than 4 make-up lessons (2 for summer term) due to student absence be provided during a full semester.

Students taking group classes agree to the following:

1. Attend a full session of classes at the regularly scheduled time, unless a prior arrangement with your instructor has been made.
2. If a student should be late, someone should contact the office at 216-987-6145. It is really important to communicate it. If the student should have an unexcused/unexplained absence or is late twice without contacting the office or the parent’s liaison, the student may be removed from the program. There will be no refunds if the student is dismissed from the program.

PAYMENTS

All students agree to the following:

Payment in full must accompany all registrations upon the start of each semester, unless a payment plan has been approved by the college registrar. Payments can be made over the phone, in person, or by mail with a money order, personal or certified check, or credit card (American Express, Discover, VISA, Mastercard). Credit card payments are subject to a 2.4% service fee. Cash is NOT accepted.

Future enrollment will not be permitted if prior semester fees are not paid. Additionally, a student with an unpaid balance will not be permitted to perform in the final semester concert if fees are unpaid. late fees will carry over to the following semester's invoice if they are not paid in the semester that they are due. Instructors, assistants, and student assistants DO NOT accept payments and thus are not responsible for payments. Payments are only to be made with the Creative Arts Academy Office Coordinators or directly to the college enrollment center.

TERMINATIONS AND REFUNDS
 Students taking private lessons agree to the following:

1. Termination by the end of the second week of lessons will result in a partial tuition refund.
2. Beyond the second week of lessons, no refund will be provided.
3. If a session must be terminated after two weeks due to an instructor conflict, lessons from that session may be postponed and continued at a later date at the convenience of the student.

Students of the Creative Arts Academy Group Classes agree to the following:

• After the first class of instruction, no refunds will be provided.
• Group classes include all summer camps as well as after-school and Saturday programs during the school year.

TRANSFERS
 Students taking private lessons agree to the following:

• Students wishing to transfer from one faculty member to another should consult with the Director of the Creative Arts Academy.  Consultation must take place before the transfer, and if approved by the Director of CAA, all necessary paperwork must be completed prior to the transfer taking place. 

BEHAVIOR AND CHILD SAFETY
 Students of the Creative Arts Academy and their Parents/Guardians agree to the following:

1. Students are asked to refrain from engaging in loud or disruptive behavior.  Students should be respectful of the faculty, fellow students, and the property of the College at all times. Failure to adhere to these conditions could result in the student’s removal from the program at the discretion of the Director of the Creative Arts Academy.
2. To ensure the safety of our students who are minors, parents/guardians are asked to pick up the student immediately following the lesson. In the event of an emergency, or the parents/guardians being more than ten minutes late in picking up their child, students will be placed with Campus Security who will alert the proper authorities to pick up the child.
3. PAA faculty and staff do not supervise children before or after classes or lessons. Children are under supervision during their instruction time ONLY.  Neither instructors nor administrators are responsible for supervising children outside of teaching time.
4. All students and their parents/guardians will be asked to fill out an Emergency Medical Form and Photo Release form for the calendar year.

CONTACT INFORMATION
 Students of the Creative Arts Academy and their Parents/Guardians agree to the following:

• Each student shall immediately notify the Creative Arts Academy office of any change of address, telephone number, or email address. Creative Arts Academy is not responsible for any lost or undeliverable mail or undeliverable notices or account statements.