Student Complaints, Concerns and Compliments

Cuyahoga Community College strives to provide every student with a successful and positive educational experience. As part of its continuous improvement efforts, the College maintains systems and procedures to address and resolve legitimate student and community concerns.  

In many cases, the Student Affairs Office at each campus facilitates these processes. In other cases, such as academic or grade disputes, concerns are directed to the appropriate division or department for timely resolution.

The College’s Procedure on Student Complaints and Grade Disputes is included in the Student Handbook. Hard copies of the Student Handbook are distributed through the Student Affairs Office and are available electronically. If you are using the hard copy handbook, please check the table of contents to locate the detailed description for the complaint and grade dispute processes. If you are using the online electronic handbook available at the link above, you can search the content within the PDF version by typing CNTL-F to bring up a search box.

To report a complaint or concern, please select the category that best fits the nature of your complaint or concern and follow the guidance.

Frequently Asked Questions

My concern is both a complaint and a grade dispute. Which process should I use to resolve these concerns?

The College’s Procedure on Student Complaints and Grade Disputes lists two distinct and separate processes. In this instance, please follow both the Student Complaint process and the Grade Dispute process as described in the Student Handbook.

I received a letter stating that someone has reported a concern involving me and that I allegedly violated the Student Code of Conduct. What should I do?

Any member of the College community may file an incident report accusing a student of violating the Student Conduct Code. The student conduct administrator reviews reports to determine if the information contained in the report is within the parameters of the administration of the Student Conduct Code. The letter serves as notice of an allegation, and it should contain information regarding a conduct meeting. It is important to remember that a conduct meeting does not indicate that a violation has occurred; rather, it is designed to facilitate fact-finding so that a resolution or decision can be made. For more information about the Student Judicial System, please refer to the Student Handbook.

I have a concern that involves the immediate safety of an individual. What should I do?

If you have witnessed an incident or have a concern that involves the immediate safety of another individual, please contact Campus Police and Security Services at 216-987-4911 (emergencies) or 216-987-4325 (non-emergencies).