Staff/Contact

mario.bynum@tri-c.edu

• Ph.D. Instructional Systems and Workforce Development from Mississippi State University
• M.Ed. Educational Technology from University of Arkansas
• B.S. Computer Information Systems from Grambling State University
• Over 25 years of professional experience across higher education and corporate sectors.
• Has served in the fields of instructional design and training, teaching, learning, and academic technology.

shawn.haring@tri-c.edu

• More than 10 years in instructional engineering and senior management in higher education
• Responsible for the administration of the learning management system (LMS)
• Manages LTI integration into the LMS
• Supports the faculty in the use of the LMS and other academic technologies

joel.fichter@tri-c.edu

• Provides technical assistance for the learning management system and other collegewide academic technologies
• Researches, troubleshoots and documents LMS related issues
• Assists faculty and students with online learning technologies

alaine.kay@tri-c.edu

• Alaine brings a unique blend of expertise in librarianship, instructional technology, and digital learning support with a strong background in learning management systems, faculty training, and technology integration
• Provides technical assistance for the learning management system and other collegewide academic technologies
• Researches, troubleshoots and documents LMS related issues
• Assists faculty and students with online learning technologies

matthias.pratt@tri-c.edu

• Provides day-to-day administration and technical support of the learning management system and related applications
• Provides help desk level 3 support
• Analyzes and diagnoses technical issues

michelle.reed@tri-c.edu

• More than 20 years in online and distance learning in higher education
• Develops and integrates video captioning procedures to move the college toward ADA 508 compliance
• Oversees improvement and management of video storage and lecture capture solutions
• Responsible for developing an all-encompassing Collegewide solution and procedure for successful lecture capture, captioning, storage, management and student retrieval of videos

andrew.spangenberg@tri-c.edu

• Over four years of experience supporting learning management systems in K-12 and higher education systems
• Provides technical assistance for the learning management system and other collegewide academic technologies
• Researches, troubleshoots and documents LMS related issues
• Assists faculty and students with online learning technologies

yvette.wilson@tri-c.edu

karen.gray@tri-c.edu

• More than 20 years in the education field with a Master’s in Education
• Provides technical assistance and training in the areas of the learning management system and other college wide academic technologies
• Develops training documentation for college wide academic technologies

david.hooker@tri-c.edu

• Assists the learning management system administrators (LMS) and other OLAT staff with testing, training, and troubleshooting
• Works with LMS Admin(s) and Mediasite system administrator to improve college utilization and creation of video content and deployment
• Conducts research relative to LMS problems and usage
• Refines and contribute support documentation

jon.kukowksi@tri-c.edu

• Provides technical assistance for learning management systems and other college wide academic technologies
• Researches, troubleshoots, and documents LMS related issues
• Assists faculty and students through Tri-C help desk

david.dixon@tri-c.edu

• Over 17 years of experience in the education field ranging from Kindergarten through adults possessing an Educational Specialist Degree in Educational Leadership and Policy Studies 
• Previous Blackboard, Inc MVP 
• Worldwide Online Learning Conference Presenter
• Provides technical assistance for learning management systems and other college wide academic technologies
• Researches, troubleshoots and documents LMS related issues
• Assists faculty and students with online learning