Frequently Asked Questions

1. What is the Stomp Card?
2. I have a My Tri-C Card — do I need to replace it with a Stomp Card?
3. Do I need a Stomp Card?
4. Where do I get a Stomp Card?
5. Where can I use the Stomp Card?
6. Are there any discounts associated with the Stomp Card?
7. How do I add funds or check my account balances on the Stomp Card?
8. Are there fees for using the Stomp Card?
9. Why do I have more than one account on my Stomp Card?
10. I used to have Dining Dollars and Vending accounts on My Tri-C Card, but they don’t show up on my Stomp Card. What happened to them?
11. Can I transfer money from one account to another on My Tri-C Card?
12. Why can I only transfer $300 of authorized financial aid to my Stomp Card?
13. Can I access my Stomp Card account from my Tri-C space?
14. What if I don’t use all the money I deposited onto my Stomp Card?
15. What do I do if my card is lost or stolen?
16. What is my username and password for the Online Card Office?
17. Is there a mobile app I can use to view and manage my Stomp Card?
18. Can I submit a photo of myself for my student ID?
19. I’m trying to upload my photo on the mobile app, but it keeps closing. What am I doing wrong?
20. My username and password are working for my Tri-C space, but not for the Online Card Office. What should I do?

1. What is the Stomp Card? 
The Stomp Card (formerly My Tri-C Card) is the official form of identification for all Tri-C students, staff and faculty. Your S-Number, which appears on your Stomp Card, links to your student and/or employee record(s). You can use the card to make purchases at all campus locations that accept the Stomp Card.

2. I have a My Tri-C Card — do I need to replace it with a Stomp Card? 
No. All current My Tri-C Cards will remain active and functional. Starting July 1, the student ID will have a new design; however, all functionality will remain the same.  Additionally, we will begin to accept requests for replacing My Tri-C Cards after January 1, 2021, to allow the Enrollment Centers to continue to safely navigate through the current phases for returning to campus.

3. Do I need a Stomp Card? 
Every student, staff and faculty member must have a Stomp Card (or previously issued My Tri-C Card) as their official form of College identification. You may be required to present it during exams, to obtain personal account information, or as proof of enrollment or employment.

4. Where do I get a Stomp Card? 
To obtain or replace your Stomp Card, visit the Tri-C Enrollment Center most convenient to you.

5. Where can I use the Stomp Card? 
The Stomp Card can be used at the following campus locations:

• Bookstores
• Dining Services locations
• Recreation Centers
• Enrollment Centers
• Copy Centers
• Learning Commons (printing)
• Vending machines (College wide)
• Massage Therapy Clinic (Eastern Campus)
• Alere at JSTC (student-run restaurant)
• Pura Vida by Brandt on Public Square

6. Are there any discounts associated with the Stomp Card?
Visit the Stomp Card homepage to see the perks that come with the Stomp Card, including those offered by our off-campus partners.

7. How do I add funds or check my account balances on the Stomp Card?
Funds may be added at any Enrollment Center location that accepts cash, credit cards or personal checks (Note: There is a 2.4% credit card fee at Enrollment Centers, as well as a waiting period for personal checks to clear).

Funds may also be added via cash or credit card (no fee) at any account management center (AMC) machine, located near each campus Enrollment Center and Learning Commons.

Finally, funds may be added at any time via credit card (no fee) through the Online Campus Card Office or My Tri-C Card mobile app. The app is available for free download via the App Store or Google Play.

You can also check your account balances and access monthly statements from the Online Campus Card Office or My Tri-C Card mobile app.

8. Are there fees for using the Stomp Card?
There are no fees directly associated with the Stomp Card; however, there is a 2.4% fee when adding funds to the Stomp Card via credit card at the Enrollment Centers.

9. Why do I have more than one account on Stomp Card?
There are four different accounts linked to your Stomp Card. Though they’re linked to all Stomp Cards issued, not all cardholders will need or use all of them.

Book Account: Financial aid dollars awarded to students based on number of credit hours and total dollars awarded. This account can only be used for qualifying purchases at campus bookstores. There are no discounts associated with this account.

Emergency: Temporary financial assistance provided to students waiting on financial aid to be approved and distributed. Funds may be used anywhere the Stomp Card is accepted. Contact the Financial Aid office with any questions regarding this account.

Stomp Cash: Students with available authorized financial aid may transfer up to $300 into this account for on-campus food and beverage purchases. Funds may be used at all Dining Services locations, vending machines and the Barnes & Noble Café.

Tri-C Cash: This is your primary Stomp Card account. Funds may be deposited for use anywhere the Stomp Card is accepted.

10. I used to have Dining Dollars and Vending accounts on My Tri-C Card, but they don’t show up on my Stomp Card. What happened to them? 
The Campus Card Office, along with Student Financial Aid, transitioned some of the accounts on the My Tri-C Card. During this process, Vending account funds may have been applied to your outstanding balance with the College, or they may have been directly reimbursed following Student Financial Aid guidelines. If your card had been inactive for more than two years, funds may have been considered forfeited, as stated in the Campus Card Terms and Conditions.

Any outstanding balances in your Dining Dollars account were transferred over to the Tri-C Cash account, which — in addition to being accepted everywhere on campus — will now provide the meal plan options and discount of the Dining Dollars account.

A new account, Stomp Cash, has been added to replace both Dining Dollars and Vending accounts.

11. Can I transfer money from one account to another on the Stomp Card?
Funds cannot be transferred between accounts.

Students can perform Authorized Aid transfers through the Online Campus Card Office during approved periods. You may transfer a maximum of $300 to your Stomp Cash account. Depending on authorized aid availability, actual amounts available may be less.

12. Why can I only transfer $300 of authorized financial aid to my Stomp Card?
Due to Student Financial Aid guidelines, $300 is the maximum amount allowed for transfer. Contact the Financial Aid office or visit a campus Enrollment Center with questions regarding Authorized Aid.

13. Can I access my Stomp Card account from my Tri-C Space?
Yes. Log in to my Tri-C Space and click the Tri-C Life tab. Both the Online Campus Card Office and
Stomp Card homepage are accessible from there.

14. What if I don’t use all the money I deposited onto my Stomp Card?
Any leftover funds on your Tri-C Cash account will continue to carry over each semester, unless the account remains inactive for two or more years. At that point, your account would be considered unusable and funds would be surrendered to the College.

To receive funds back from your Tri-C Cash account on the Stomp Card, complete a Refund Request form and return it to a campus Enrollment Center for approval. There is a maximum refund of $150 from the Tri-C Cash account. Refunds will not be received same day. See terms and conditions on the form for more information.

The Stomp Card cannot provide cash withdrawals, and it does not function as a credit card or bank card.

15. What do I do if my card is lost or stolen?
Any student, staff or faculty member can temporarily deactivate their card by logging in to the Online Card Office, navigating to “Lost/Stolen Card” and selecting “Deactivate Card.” This will temporarily deactivate the card and prevent any purchases until reactivated. Once the card is located, the cardholder can visit or contact a campus Enrollment Center (216-987-6000, Option 3) to reactivate their card. The cardholder must answer security questions in order to reactivate their card.

Stomp Cards can also be replaced at a campus Enrollment Center. Another form of identification, as well as security questions, are required to create a new Stomp Card.

Replacement cost is $10 for a standard card and $15 for a security access card.

16. What is my username and password for the Online Campus Card Office?
Students: Username is cardholder’s S-Number; password is same as my Tri-C space.

Faculty/Staff: Username and password are same as cardholder’s College network credentials.

When a cardholder changes a password associated with my Tri-C space or the College network, Online Campus Card Office and mobile app passwords are automatically updated.

17. Is there a mobile app I can use to view and manage my Stomp Card?
Yes. The My Tri-C Card mobile app is available via the App Store and Google Play. The name will change to “Stomp Card” sometime in fall 2020. When that occurs, the current app will require an update for the change to take effect on your mobile device(s).

You can also access the Online Campus Card Office via the app. Your browser will open up, and you will log in through the main Tri-C website.

18. Can I submit a photo of myself for my student ID?
Yes. Online photo submissions became available through the Online Campus Card Office on July 1. Navigate to the Account option on the left side menu, then click “Upload a Photo.” Follow the directions to upload a photo for approval.

19. I’m trying to upload my photo on the mobile app, but it keeps closing. What am I doing wrong?
Nothing — the mobile app is not currently equipped for photo uploads. Visit tri-c.edu/card and select the Online Campus Card Office link on your device to upload your photo.

The mobile app will begin accepting photo uploads after the fall 2020 upgrade. Once complete, updates to the current application will be pushed out to the App Store and Google Play, allowing you to update the app on your mobile device(s).

20. My username and password are working for my Tri-C space, but not for the Online Card Office. What should I do?
It can take up to 48 hours for new students to be able to log in to the Online Campus Card Office after completing the enrollment process. If the issue persists past that point, try logging out of my Tri-C space and logging back in to reset the Online Card Office.

Contact the Enrollment Center at 216-987-6000 (Option 3) for further assistance.