Frequently Asked Questions

1. What is the My Tri-C Card?
2. Do I need a My Tri-C Card?
3. Where do I get a My Tri-C Card?
4. Where can I use My Tri-C Card?
5. Are there any discounts associated with using My Tri-C Card?
6. How do I add money onto or check the balances on My Tri-C Card?
7. Are there fees for using My Tri-C Card?
8. Why do I have more than one account on My Tri-C Card?
9. Can I transfer money from one account to another account on My Tri-C Card?
10. Why can I only transfer $300 of authorized financial aid to My Tri-C Card when I have more available?
11. Can I access My Tri-C Card from My Tri-C Space?
12. What if I do not use all the money I deposited onto My Tri-C Card?
13. What do I do if I lose my card, or if it is stolen?
14. What is my username and password for the online card office?
15. My username and password is not working for the online card office, but it is for My Tri-C Space, whom do I contact?

1. What is the My Tri-C Card?
The My Tri-C Card is the official form of identification for all Cuyahoga Community College students, staff, and faculty. Included on the My Tri-C Card is each individual’s unique identifying “S” number, which is linked to college information for student records, employee records, or both.

The card is also a Stored Value Account card, which can be used to make purchases at all locations on campus that accept the My Tri-C Card.


2. Do I need a My Tri-C Card?
Every student, staff and faculty member are required to have a My Tri-C Card as their official college form of identification.  It can be required for students during exams, to obtain personal account information, or as a proof of enrollment or employment.

3. Where do I get a My Tri-C Card?
My Tri-C Cards are issued by the campus Enrollment Centers. Visit the most convenient Enrollment Center to obtain or replace your My Tri-C Card.


4. Where can I use My Tri-C Card?
The My Tri-C Card can be used at the following locations on Campus:

• Campus Bookstores
• Dining Services locations
• Recreation Centers
• Enrollment Centers
• Hospitality Department Restaurant Locations (Alere and Café 4250)
• Pura Vida by Brandt on Public Square
• Campus Copy Centers
• The Learning Commons for printing
• College-wide Vending Machines
• Massage Therapy Clinic at Eastern Campus

5.Are there any discounts associated with My Tri-C Card?
Visit My Tri-C Card Benefits and Off Campus My Tri-C Card Discounts, both located on the My Tri-C Card homepage, to see all the different advantages students, faculty and staff can receive by using the My Tri-C Card!


6. How do I add funds, or check my account balances, on My Tri-C Card?
Funds may be added at any Enrollment Center location that accepts cash, credit card, or personal checks (note: there is a 2.4% credit card fee at enrollment centers, as well as a waiting period for personal checks to clear). 

Funds may also be added using cash or credit card, at any Account Management Center (AMC) machine located near each Campus Enrollment Center and Learning Commons. 

Finally, funds may be added at any time from the Online Card Office or My Tri-C Card Mobile Application with a credit card (note: there are no credit card fees when using the AMC Machines or Online Card office for depositing funds).

Customers can check their account balances, as well as access monthly statements, from the Online Card Office and My Tri-C Card mobile application.  Visit the My Tri-C Card homepage on how to access the mobile app for Apple or Google devices.


7. Are there fees for using the My Tri-C Card?
There are no fees directly associated with the My Tri-C Card.  There are credit card fees for any credit card transaction at the enrollment center, as well as waiting periods when using personal checks.


8. Why do I have more than one account on My Tri-C Card?
There are five different stored value accounts linked to your My Tri-C Card.  Not every student will need or use each account, but they are still linked to each My Tri-C Card holder.

Book Account: financial aid dollars awarded to students based on number of credit hours and total dollars awarded.  The account can only be used at Campus Bookstore locations on qualifying purchases.  There is not any discount associated with using this account.

Dining Dollars: Tri-C’s meal plan account.  Students, faculty and staff can purchase a meal plan, and the funds will be loaded onto this account.  The account is only accepted at Dining Services locations on campus.  There is a 5% discount applied when using this account at the Dining Services locations.

Emergency: Please contact the Financial Aid office for any questions regarding this account.

Tri-C Cash: general My Tri-C Card account, and can be used anywhere that the My Tri-C Card is accepted as a form of payment.  This is the most commonly used account for all students, faculty and staff.  There are various discounts associated with this account, the discount information can be found on the My Tri-C Card homepage.

Vending: campus food purchases account.  The account is used to allow students to transfer Authorized Financial Aid dollars over to it, in order to make food purchases on campus.  This account can be used at vending machines, Dining Services, Pura Vida by Brandt, and Hospitality Management locations.  There is a 5% discount on purchases, with the account, at vending machines college-wide.


9. Can I transfer money from one account to another account on My Tri-C Card?
Funds can be transferred between certain accounts, but not all of them are authorized for transfer.  The Book Account and Emergency account are both ineligible for transfer of funds of any kind.

Funds can be transferred between Tri-C Cash, Dining Dollars, and Vending.  Those transfers must be done, in person, at an Enrollment Center location, as they require approval and verification by the card holder.

Authorized Aid transfers can be done through the online card office by the customer during approved periods.  Students are only eligible to transfer a maximum of $300.00 to their Dining Dollars or Vending accounts.  Actual amounts available may be less depending on authorized aid availability.


10. Why can I only transfer $300 of authorized financial aid to My Tri-C Card when I have more available?
There is a maximum of $300.00 allowed for transfer based on college’s meal plan options.  If there are any questions regarding Authorized Aid, please contact the Financial Aid office or visit a campus Enrollment Center.


11. Can I access My Tri-C Card from My Tri-C Space?
Customers can access their My Tri-C Card from My Tri-C Space by clicking on the Tri-C Life tab.  Both the Online Card Office and My Tri-C Card homepage are available from My Tri-C Space.


12. What if I do not use all the money I deposited onto My Tri-C Card?
Any leftover funds on your My Tri-C Card will continue to carry over each semester, unless showing complete inactivity for two years.  After two years of inactivity, a customer’s account will be considered inactive, and unusable.  If a customer becomes inactive, the funds are considered surrendered to the college.

To receive funds back from your My Tri-C Card, a Refund Request form would need to be completed and returned to a campus Enrollment Center for approval.  There is a maximum refund of $150.00 from approved accounts linked to the My Tri-C Card.  Refunds will not be received same day, please see the terms and conditions on the form for more information.

The My Tri-C Card cannot provide cash withdrawals, on or off campus.  It does not function as a credit card or debit card.


13. What do I do if I lose my card, or if it is stolen?
The customer (student, faculty, or staff) can temporarily deactivate their card by logging into the Online Card Office, navigating to “Lost/Stolen Card”, and selecting “Deactivate Card”.  This will temporarily deactivate the card, and not allow any purchases to proceed until reactivated.  When the card is located, the customer can contact a Campus Enrollment Center in person or by phone (216-987-6000, option #3), to have the card reactivated. The customer will be required to answer security questions in order to have the card reactivated.

If a customer cannot locate their My Tri-C Card, it can be replaced at a campus Enrollment Center.  Another form of identification, as well as answering security questions, will be required in order to have a new My Tri-C Card created. 

The cost of a replacement My Tri-C Card is $10.00 for standard card, and $15.00 for a security access card.


14. What is my username and password for the online card office?
Students: username is customer’s Snumber (example: S12345678), and password is the same as My Tri-C Space.

Faculty/Staff: username is customer’s college network username (example: John Smith – jsmith), and the password is the customer’s college network password.

When a customer changes a password, it automatically changes the Online Card Office password.

 
15. My username and password is not working for the online card office, but it is for My Tri-C Space, whom do I contact?
If you are a recently enrolled student, it can take up to 24 – 48 hours for the ability to login to the Online Card Office from time of enrollment.  If the issue persists past that point, log out of My Tri-C Space, and then log back into My Tri-C Space, as that can reset the online card office.

Contact the Enrollment Center at 216-987-6000, option #3, if the above steps have been followed without successfully logging in.