Corporate College’s Jody Wheaton Talks Frontline Manager Training
Frontline managers often lack supervisory training, to the detriment of the company and customers
Frontline managers play a critical role in any company. They interact with customers and supervise customer-facing employees. They provide an essential link between customers and the company’s products and services.
Yet many are promoted into management roles with little or no management training.
Jody Wheaton, executive director of client solutions and programs at Tri-C’s Corporate College, recently spoke with Smart Business Cleveland about why that often happens.
“Typical barriers include the investment required, a lack of available training resources, a lack of succession planning, employee turnover and an inability to demonstrate ROI,” Wheaton told Smart Business. “When financial pressures mount, organizations tend to forgo management training — it can be considered too costly. In tough economic times, when organizations are budget watching, training and development can often be among the first programs cut.”
But the cost to the company can far outpace the savings of eschewing training. Not only could a company lose customers, it may lose talented employees who become frustrated with the lack of effective pathways for career progression.
“Frontline managers benefit greatly from training and development opportunities such as mentorship, coaching, job rotations and policies that allow for work-life balance,” Wheaton told Smart Business. “Investing in people is sure to show a strong return on investment for an organization.”
December 06, 2019
Erik Cassano, 216-987-3577 or email@example.com