Frontline Manager Certificate Program
Frontline managers and supervisors play a vital role in business by supervising the employees who deliver the products and services that your valued customers desire.
Investing in talent development, at this critical point, leads to improved supervisor effectiveness and engagement, increasing the likelihood of employee productivity, retention and engagement. A well-developed frontline workforce also provides a greater pool of candidates to fuel your talent pipeline as well as improved customer satisfaction and return business.
Corporate College offers the Frontline Manager Certificate Program to equip upcoming, new, and seasoned supervisors with the tools they need to succeed in their leadership roles. Facilitated by Corporate College leadership experts, participants will grow their abilities and earn their Frontline Manager Certificate upon the completion of ten half-day sessions.
If you have 3-5 years of management experience or equivalent, you might also be interested in our Experienced Manager Certificate Program.
Scholarships may be available to those who qualify. Please call 216-987-4391 for more information.
- Lead with professionalism and integrity — they “walk the talk”
- Effectively organize and plan work and resources
- Tackle problems with confidence and handle the unexpected
- Take responsibility for their decisions
- Demonstrate business knowledge and skills, and make sound judgments
- Are team-oriented and inclusive, coaching to support and develop
- Inspire others to go the extra mile
- Set clear expectations, communicate effectively and push for results
- Confront and resolve conflict
Certificate Program Includes the Following Courses:
- Becoming a Team Player
- Dealing with Difficult People
- Delivering Great Customer Service
- Effective Communication
- Embracing Change at Work
- Frontline Leadership: The Leadership Journey
- Handling Conflict at Work
- Prioritizing My Time
- Professionalism
- Using Your Strengths
Two Options to Choose
- Traditional: Register for each course on their own.
- Boot Camp: Register for the boot camp, which includes all required certificate courses.
Schedule Details:
View Courses and Register:
Certificate Cohort/Course:
Certificate Courses:
- ZLDR-1216: Becoming a Team Player
- ZLDR-1218: Dealing With Difficult People
- ZLDR-1219: Delivering Great Customer Service
- ZLDR-1213: Effective Communication
- ZLDR-1214: Embracing Change at Work
- ZLDR-0244: Frontline Leadership: The Leadership Journey
- ZLDR-1212: Handling Conflict at Work
- ZLDR-1208: Prioritizing My Time
- ZLDR-1217: Professionalism
- ZLDR-1215: Using Your Strengths