Cuyahoga Community College
Cuyahoga Community CollegeCuyahoga Community College
  • About Corporate College
  • Corporate Training
  • Professional Development
  • Facility Rental
  • Register for Classes
  • Contact Corporate College
  • my Tri-C space
  • Workforce Training
  • Community Education
  • Corporate College
  • News & Events
  • About Tri-C

Leadership Development

MORE INFO
  • Corporate College- Home
  • Professional Development- Home
  • Essential Work Skills Certificate
  • Experienced Manager
  • Frontline Manager Certificate Program
  • Leadership Development Certificates and Courses
  • Virtual Leadership Certificate Program
  • Virtual Worker and Team Member Certificate Program
  • Ask Tri-C
  • Tri-C Home
  • »
  • Corporate College
  • »
  • Professional Development
  • »
  • Leadership
  • »
  • Frontline Manager Certificate

Frontline Manager Certificate Program

Frontline Manager Certificate Program

Program Summary

Frontline managers and supervisors play a vital role business, supervising the employees who deliver the products and services your valued customers desire.

Investing in talent development, at this critical point, leads to improved supervisor effectiveness and engagement, increasing the likelihood of employee productivity, retention and engagement. A well-developed frontline workforce also provides a greater pool of candidates to fuel your talent pipeline as well as improved customer satisfaction and return business.

Corporate College offers the Frontline Manager Certificate Program to equip upcoming, new, and seasoned supervisors with the tools they need to succeed in their leadership roles. Facilitated by Corporate College leadership experts, participants will grow their abilities and earn their Frontline Manager Certificate upon the completion of ten half-day sessions.

If you have 3-5 years of management experience or equivalent, you might also be interested in our Experienced Manager Certificate Program.

  • Lead with professionalism and integrity — they “walk the talk”
  • Effectively organize and plan work and resources
  • Tackle problems with confidence and handle the unexpected
  • Take responsibility for their decisions
  • Demonstrate business knowledge and skills, and make sound judgments
  • Are team-oriented and inclusive, coaching to support and develop
  • Inspire others to go the extra mile
  • Set clear expectations, communicate effectively and push for results
  • Confront and resolve conflict

Two Options to Choose

  • Traditional: Register for each course on their own.
  • Boot Camp: Register for the boot camp, which includes all required certificate courses.

View Courses and Register:

  • ZLDR-1216: Becoming a Team Player
  • ZLDR-1218: Dealing With Difficult People
  • ZLDR-1219: Delivering Great Customer Service
  • ZLDR-1213: Effective Communication
  • ZLDR-1214: Embracing Change at Work
  • ZLDR-0244: Frontline Leadership: The Leadership Journey
  • ZLDR-0225: Frontline Manager Certificate Program: Boot Camp
  • ZLDR-1212: Handling Conflict at Work
  • ZLDR-1208: Prioritizing My Time
  • ZLDR-1217: Professionalism
  • ZLDR-1215: Using Your Strengths
Request Information/Questions
How to Register
Paying for Non-Credit Classes

Scholarships

Scholarships may be available to those who qualify. For more information, call 216-987-4391.

Navigating the Future of Work Articles

How to reach us

For course information and questions, please contact:
216-987-2909 or complete this form. 

How to Register

Sign up for our email List

Locations

Corporate College East
4400 Richmond Road
Warrensville Hts., OH 44128
Phone: 216-987-2800
Map & Directions

Corporate College West
25425 Center Ridge Road
Westlake, OH 44145
Phone: 216-987-2800
Map & Directions

Ask TRI-C

Welcome to Cuyahoga Community College's online knowledge base of frequently asked questions and answers.

Visit Ask Tri-C

Live Chat

Welcome to the Online Service Center @ Cuyahoga Community College! Live Chat provides users with general information about the enrollment processes at Tri-C

Chat Now

Contact Us

Tri-C
216-987-6000
Corporate College
216-987-2800
Phone Directory Tri-C 24/7 Ask Us a Question

Campuses & Locations

Parking Visit Tri-C Request More Information

Connect With Us

  • Like Us On Facebook
  • Follow Us On Twitter
  • Connected With Us On LinkedIn
  • Follow Us On Instagram
  • Subscribe to Us On Youtube
my TRI-C space Blackboard Employment Accreditation

© 2014 Cuyahoga Community College 700 Carnegie Avenue, Cleveland, Ohio 44115Privacy PolicyAdministrative DepartmentsCampus Police