Frontline Manager Certificate Program

Program Summary

Every year, thousands of employees are hired or promoted into their first management role, and every year, many of them fail. Frontline employees play a critical role in any business; selecting and building a frontline advantage is central to an organization’s business strategy. While strong leaders are invaluable in setting the organization’s vision, strong frontline supervisors and managers are needed to communicate and operationalize that vision. Frontline managers must motivate and bolster the morale of the people who ultimately deliver services to customers.

Investing in developing frontline talent increases the likelihood of employee retention and engagement, customer satisfaction and productivity. A well-developed frontline workforce provides potential candidates for management positions and allows for succession planning and talent management.

Lead with professionalism and integrity — they “walk the talk”
Effectively organize and plan work and resources
Tackle problems with confidence and handle the unexpected
Take responsibility for their decisions
Demonstrate business knowledge and skills, and make sound judgments
Are team-oriented and inclusive, coaching to support and develop
Inspire others to go the extra mile
Set clear expectations, communicate effectively and push for results
Confront and resolve conflict

Frontline Manager Certificate Program

Program Summary

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