Frequently Asked Questions - Students
Course & Instruction Questions
How are clinicals, labs and other hands-on classes like auto tech or culinary being done?Faculty have worked hard to create virtual lab activities, such as having students collect data based on video demonstrations. Students are also using their homes for experiments with everyday household items. Communications and foreign language classes are using synchronous learning to keep students engaged. As we allow skill labs to continue, we must keep the safety of our students and faculty at the forefront. Some faculty are filming correct positioning to share with students virtually, and new equipment available in the STEM building at Western Campus allows for virtual reality experiences. In addition, as we learn of CDC guidelines for dental and medical practices, we will implement them in our academic settings (e.g., very small groups, masks and gloves changed after touching a student patient). Some on-ground skills labs will begin on June 1.
How can I make up lab work?
Your instructor has communicated with you directly on the next steps for lab work.
Will my instructor still hold office hours?
Faculty will conduct their office hours virtually. Please contact your instructor to verify when/how their office hours will be conducted for the remainder of the semester.
Do ACCESS students still get extra time for tests and assignments?
Yes. If you’ve registered through Student Accessibility Services and have approved accommodations, such as extra time, your instructors will work with you to meet them. If you haven’t yet registered with SAS, contact the office via phone or email for assistance.
Will noncredit classes meet on campus?
Only select noncredit classes will meet on campus. All manufacturing training courses will transition to an online or blended learning format which consists of online training and if applicable include onsite face-to-face training. Students enrolled during the Spring 2020 will have the option of continued onsite face-to-face training if their course included onsite labs. Students may volunteer to participate in the onsite face-to-face labs. All safety precautions will be taken for onsite learning. The College will notify students via College assigned email.
Are recreation classes happening? Is there a timeframe in place for recreation centers to reopen?
No ― all recreation classes are cancelled until further notice. We do not have a reopening date for fitness and recreation centers as of yet. Classrooms and labs are the first priority for reopening during Phase II. We will provide more information as we have more information to work with.
Are Encore classes moving forward?
Encore on the Go, our new virtual Encore programming, is continuing for Fall 2020. A different set of four-week courses will be offered each month, from August through November. Classes meet once a week, same day and time. Pay just $18 per course.
What does this mean for cocurriculars and service projects?
Student club and organization meetings will meet virtually. Please contact your campus Student Life director for advice regarding participation in external community events.
Will classes that were canceled in the spring take place in the summer?
Explore full summer course offerings here.
I’m worried I won’t be able to keep up with my class if we don’t meet face to face.
We understand that an online or alternative learning environment is not for everyone. Should you encounter difficulty with your classes, please speak with your instructor and a counselor to discuss options as soon as possible. Campus Student Success Specialists are also available to help you navigate the alternative instruction methods and available campus resources - please reach out to them for assistance.
I’m studying day and night, but the transition to online learning dropped my grades. I did well until the transition. How can the College help me succeed?
Contact your faculty to discuss different ways of learning and preparing for exams. They can share study tips and tools that will help you in your courses.
What happens if I get sick and miss classwork?
COVID-19 may affect class attendance. If you develop flu-like symptoms, please stay home until any fever has subsided for 24 hours. If you become ill and are unable to complete coursework, notify your instructor of your status prior to assignment due dates or as soon as possible via their established communication method. Your instructors will work with you to provide instruction and help you complete work for the semester. It remains each student’s responsibility to make up all work missed due to illness.
Enrollment / Registration
How do I register for classes?
Our registration process hasn’t changed. If you know which classes you’d like to take, you can register online through my Tri-C space. Refer to the registration webpage for instructions. You can also call your campus Enrollment Center for help. Talk with an academic counselor first if you aren’t sure which classes to take. The campus buildings are closed until further notice, so you cannot register in person. If you need help with registration, please use our Live Chat.
How many students need to register in order to hold a summer class?
There is not a definitive number of students needed for a class to run. Deans review each class (and the students enrolled) before making the decision to cancel. For example, courses that are required for graduation will run no matter how few students are enrolled.
Will eight-week summer courses change to full time since everything will be online?
Summer courses are always offered in 10-week, 8-week and 5-week sessions (parts of term). There is no 16-week option for summer. All courses scheduled for every part of term will only be offered online.
Do I have to be a high school graduate or have my GED to register for classes?
Most classes are open to all. However, federal financial aid and many Tri-C programs do require a high school diploma/GED.
How do I declare a major to register for summer classes?
You can declare a major on my Tri-C space. On the Student tab, scroll down to “Academic Records” to change/declare your major.
I'm an international student. If I don’t have a student number and school email, can I still register?
You must be accepted to the College and have a student ID number in order to register for courses at Tri-C. International student information can be found here.
Since campus buildings are closed, how do I take my placement tests?
Remote placement testing is available for math, English and English as a second Language (ESL). Please refer to the Placement Testing website for specific information.
I can't register for classes online because I have a math hold. How do I register?
Contact an enrollment center representative on Live Chat.
I can't register for classes online because it says I owe money for spring. What do I do?
You must pay any prior term balance prior to registering for summer or fall courses. Use the Live Chat for assistance.
How do I register for my Mandel class?
Professor Mary Hovanec will send a CRN and registration instructions via e-mail to all students accepted into the Mandel Scholars Academy for Fall 2020.
Will new student orientation still happen?
All new student orientation sessions are being conducted online. Please contact the counseling department at 216-987-6000 for further instruction and assistance.
I’m a College Credit Plus student. How does this affect me?
Faculty will contact current CCP students regarding next steps. To register for summer session or fall semester, contact your campus CCP office.
New CCP students must contact their high school counselor to complete the Authorization to Attend form.
I’m a High Tech Academy student. How do I register now?
Please work with the High Tech Academy team for registration.
How do I register for Program 60?
Program 60 registration must be completed by phone. Call your campus Enrollment Center. Please do not come to campus. Refer to the Enrollment Guide to view Program 60 registration start and end dates for each session.
Can I still meet with a counselor? How? What if I had a previously scheduled appointment?
Schedule an appointment with a counselor online. Due to current circumstances, all academic advising appointments will be conducted virtually (online or via email or phone). Visit the Counseling Center website for more information.
If you previously scheduled an appointment, that appointment date and time still stands. The Counseling department will contact to you to let you know how your appointment will be delivered.
Will fall classes be affected?
Up to 40% of Fall 2020 courses will take place at Tri-C campuses and training locations. Most involve hands-on training that require face-to-face instruction and access to specialized equipment. The majority of fall courses will continue to take place online — a decision that allows you to limit your potential exposure to the coronavirus while continuing to work toward graduation. A large selection of online courses will be offered in a variety of formats, including:
- Online classes with set meeting times. In this setup, days and times will be posted in the course registration system and will appear on your schedule. Your instructor will tell you how to join the virtual meetings. Attendance and participation in these virtual sessions is important and required.
- Online classes with no set meeting times. These courses do not require virtual sessions with the instructor. This option is the most flexible, as you can complete coursework within deadlines based on your schedule and availability.
- Online classes with some on-site components. These courses take place primarily online but require some on-campus sessions in order to use specialized equipment or lab facilities. Your instructor will schedule on-campus sessions as appropriate.
Registration is open for Tri-C’s Fall 2020 semester. Classes begin Aug. 24. Visit tri-c.edu or call the Enrollment Center at 216-987-6000 for more information. More details on the continued phased reopening of College campuses and sites will be made available later this summer. Adjustments may be made if deemed appropriate by public health officials.
Financial / Payment Questions
What is the Full Tuition Assistance program?
If you or your family has experienced financial hardship due to the COVID-19 pandemic Tri-C's Full Tuition Assistance program can help. The College will cover Cuyahoga County residents’ tuition costs for one year of a Tri-C credit program or for the duration of a noncredit program. You can start or continue your education ― or gain the skills you need to rejoin the workforce quickly ― without incurring tuition expense. Eligibility requirements apply. Visit the College's Free Tuition Assistance website for information.
I already received $450 through Tri-C’s Student Emergency Fund. How do I find out if I’m eligible for the additional funding mentioned during the Town Hall?
The College is preparing to award CARES Act Student Emergency Funds to students impacted by a coronavirus-related emergency or disruption as soon as they are available. Review the CARES Act studet emergency fund webpage to find out if you qualify.
Why are we receiving only $1,500 in CARES Act funding?
When we looked at how to best support students impacted by COVID-19 via costs associated with food, housing, courses and technology, we determined this amount to be equitable and fair. We know there are many questions, and we invite you all to visit our website for more information.
Do College Credit Plus students qualify for emergency funds or the Full Tuition Assistance program?
No. Emergency funds are based on student needs, which cannot be assessed for CCP students since they do not provide financial information to the College. Since CCP students’ tuition and books are paid for through their high school, they are not eligible for financial aid or scholarships until they become regular Tri-C students.
Are any grants, scholarships, tuition assistance or other funding sources available for students who are not FAFSA-eligible?
Generally, funding eligibility starts with completing the FAFSA. There are limited scholarship opportunities for students who are unable to complete the FAFSA.
Is financial assistance available for Program 60 students who need computers or other technology to complete coursework?
Most funding is for credit and workforce programs that result in degrees and certificates. (Program 60 does not.) When College TLCs reopen, students will be able to use computers on campus.
How does this affect those on the Chapter 33 GI Bill?
There is no change in funds for the current spring semester. It is too early to know about summer session and fall semester. We will continue to provide updates as we receive information from the U.S. Department of Veterans Affairs.
Can I get a refund if I don’t want to continue my course(s) online or remotely?
You may withdraw from your course(s) through the end of the withdrawal period. Any refund or adjustment will be based on the official drop/withdrawal date listed in Tri-C's tuition refund guidelines.
Students who are unable to complete the current semester for reasons beyond their control, such as an emergency medical condition or other extenuating circumstances, may petition for a late withdrawal by completing a Petition for Withdrawal Exception and submitting supporting documentation to the Enrollment Center.
If you receive financial aid, contact your campus Financial Aid office to determine how a withdraw will affect your aid eligibility.
How should I complete professional judgment financial aid paperwork for 2020-2021?
Spring and summer students should complete the 2019-2020 FASFA in addition to a special circumstance appeals form, available on the Tri-C Financial Aid forms page. FAFSA has your income at the time of your application on file, so any changes in income since then could be reassessed and eligibility redetermined.
If I have a Pell grant, can I apply for summer classes?
Yes. Check with the Financial Aid office to verify your grant amount.
Do we have to apply for a special FAFSA for summer?
If you already have a 2019-2020 FAFSA on file, you do not need to reapply. Your Pell grant is based on your leftover eligibility in conjunction with how many credit hours you are registered/enrolled for.
How do I make a financial aid appointment? I called the office but there was no answer.
If you’re having trouble getting through via phone, email the office at firstname.lastname@example.org or use the Live Chat function.
Will institutional fees be waived since students may have limited access to campus facilities for Summer session due to remote learning?
The institutional fee, which is assessed as a part of student tuition, supports many student programs and services, such as campus security, campus maintenance, First Year Experience, academic support programs, and information technology and web design services, all of which continue while we are in a virtual learning environment. However, the College has waived all online fees for the Summer 2020 session.
Services Questions (computer labs, testing, etc.)
Are computer labs open?
Campus TLCs are currently open Tuesdays and Thursdays from 10 a.m. to 2 p.m. We are eager to see all of you and happy to provide in-person services to those who need them, but for your safety and that of others, please continue to use online student services whenever possible.
Can I still get tutoring?
One-on-one tutoring is available 24/7 through Smarthinking. Virtual Tri-C tutoring is also available by appointment.
When will I be able to take my HESI exam?
The A2/HESI or LPN testing will be available by appointment only Tuesdays and Thursdays from 10 a.m. to 2 p.m. Students who were previously canceled due to COVID-19 will be scheduled first; then the schedule will be opened to everyone else. A small number of Prometric testing sites are currently open and servicing students. You may take the assessment at a Prometric testing site (approximately $120; cost subject to change) or at Tri-C’s Manufacturing Technology Center (approximately $80; cost subject to change) at any time during the application process. Visit the College's HESI Entrance Test Info Page for information.
Is the library open?
All physical campus libraries are closed. However, librarians are available to provide virtual assistance. Students can access the online library collection and may reach librarians via telephone, email or chat reference via WebEx. Phone numbers for each librarian can be found here. The library has also created a Library Guide, which you can access here or through the red box on the Library webpage.
Is the writing center open?
Yes — writing centers are open for virtual appointments at this time. Please visit the Writing Center webpage to make an appointment.
Is the bookstore open? How do I buy/return books?
Yes — the bookstore is open for virtual purchases. Please refer to the Bookstore FAQ for specific information on purchasing and returning textbooks. Campus bookstores are open Tuesdays and Thursdays from 10 a.m. to 2 p.m. for limited services.
Will the bookstore provide free home delivery for fall textbooks?
We encourage students to order all materials online at this time. All online orders include free shipping. Visit the Bookstore website for more information on current services offered through Barnes & Noble.
Are campus food pantries open?
No ― all on-site student services and classes are suspended, and access to Tri-C buildings is limited to staff involved in critical areas of operation.
Spring Semester Information (book returns, Pass/No Pass, etc.)
Where do I find the form for the Pass/No Pass grading system?
To address academic concerns arising from challenges related to the COVID-19 pandemic, Tri-C is allowing students to request that one or more final letter grades from Spring 2020 courses be converted to Pass (P) or No Pass (NP). The request form is available in my Tri-C space (Student tab, under Academic Records) and at tri-c.edu/coronavirus under Student Resources. Read the P/NP Frequently Asked Questions here.
Please keep in mind:
- Final grades of C or better convert to a P (Pass). Grades of D or F convert to NP (No Pass). If you receive an Incomplete grade, you must complete the work and receive a final letter grade before submitting a P/NP request.
- P/NP grades may not transfer to a four-year university. It is the student’s responsibility to confirm transferability to their institution of choice.
- P/NP grades are not calculated into your GPA. However, hours attempted is used to determine your completion rate for financial aid eligibility.
- This option is available for Spring 2020 courses completed after March 12.
- You have until 11:59 p.m. on July 17 to complete the request form.
- The Pass/No Pass Committee will review all requests.
- Requests will be processed within 10 business days.
Are there any allowances for students who missed the withdrawal date for the semester?
Students typically do not have the option to withdraw from a course at the end of the term. Students may submit a withdrawal exception form and request a refund if they can document reasons associated with COVID-19, or they may request their letter grade be changed to Pass/No Pass. These forms are available on the Student tab in my Tri-C space or under Student Resources on the coronavirus website.
What should I do with the textbooks I rented?
A link to create a UPS shipping label is available on the bookstore website and was provided in your rental return email reminders. Pack all rental returns in one box and create one label to affix to the box. Rental textbooks will be checked in once employees have access to the bookstores.
Barnes & Noble is extending the grace period for rental returns and will not charge late fees for any rented materials returned on or before Aug. 29. Students will receive information on bookstore access under the College’s campus return plan.
Can I return my spring semester books for buyback?
Yes, as soon as the bookstores reopen. Once the current stay-at-home order is lifted, students will receive information on bookstore access under the College’s campus return plan.
How can I get my personal possessions from campus (empty out my locker, retrieve artwork and art supplies, etc.)?
Students who need to retrieve items must contact Campus Police at 216-987-4325 for assistance.
Will this affect graduation in May?
The College postponed its in-person commencement ceremony. A Virtual Celebration for Our Graduates occurred on Thursday, May 14, at 6 p.m. A special in-person commencement ceremony for Spring and Summer 2020 graduates is scheduled to take place Wednesday, Dec. 16, at the CSU Wolstein Center.
I’m registered for summer, but I don’t have a computer. What can I do?
CARES Act funding may be able to help. If you are eligible, those funds could be used to support technology needs. Meanwhile, the Tri-C Foundation is looking at ways to provide additional help.
I don’t have internet access at home. What should I do?
Students may apply for emergency funds to purchase laptops, technology, food, books, etc. Please contact Financial Aid about applying for Emergency Funds.
Additionally, several companies are providing free or discounted internet services. The College has compiled a list of many commonly used residential and wireless internet providers in Cleveland. Please review the list to find what each provider is doing to help their customers, self-service and tele-troubleshooting options, and free WiFi hotspot information. Innovate Ohio has compiled a list of public hotspot locations as well.
Is computer training available for students?
Training is available on several technologies, including Blackboard and Webex. You can also find time management and study tips under the Student Resources tab at tri-c.edu/coronavirus.
I tested positive for COVID-19. Do I need to notify the College?
How will the College communicate with me?
We are committed to transparency, timeliness and accuracy in our communication. Download the Tri-C Mobile App, visit Tri-C coronavirus website and check my Tri-C space for updates. We will communicate with you directly through your Tri-C student email, as well as via text message (if you’ve opted in). Following us on social media is another great way to stay informed.
Are campuses closed?
A limited number of buildings at each Tri-C campus are open Tuesdays and Thursdays from 10 a.m. to 2 p.m. to provide essential student services and some on-ground skills labs. Please refer to the Student Services Hours of Operation page for information. We are eager to see all of you and happy to provide in-person services to those who need them, but for your safety and that of others, please continue to use online student services whenever possible.
I’ve tried calling the College every day and have left numerous voicemails, with no response from any department. How can I talk to someone?
Students should use the College’s main number 216-987-6000. That number is answered 24/7. You can also email departments directly or use the Live Chat feature, linked at the bottom of every Tri-C webpage in the gray footer area.
Where can I find free or reduced cost services for things like food, clothing, housing, medical care, government benefits, or job training?
Use the Aunt Bertha website to search hundreds of available services by zip code. You can also refer to the College's community resources page.
What happened with summer internships?
The summer internship program has been postponed until Fall Semester (Aug. 24-Dec. 4). Due to the shift in timing, not all internship opportunities will be available in the fall. The Career Center will contact you about your internship application and next steps.
Will there be a Fall 2020 Commencement ceremony?
Fall Commencement remains on the schedule for Dec. 17. The College has canceled most large-scale events through at least Oct 1. We will revisit decisions on these events over the next few months.
How will this online transition affect my transcripts?
The transition will not affect your transcripts at all. Transcripts indicate course completion only, not mode of instruction.
I recently traveled internationally. Can I come back to campus?
If you traveled to or through a Level 2 or Level 3 country, you must self-isolate for 14 days from the time you left the area of risk.
The College’s Office of Compliance and Risk Management also asks that you complete a travel disclosure form.
Visit cdc.gov/coronavirus/2019-ncov/index.html and odh.ohio.gov/wps/portal/gov/odh/home for the latest travel warnings and information.
What if I have a compromised immune system and must come to campus (once it opens)?
Please notify the department/person you are meeting with ahead of time so we can make appropriate accommodations.
I tested positive for COVID-19. Do I need to notify the College?
Yes. Either you or a family member should notify your instructor(s) via email, who will notify College personnel if you visited any area of a College campus between March 13 and March 27 for the purpose of special sanitation and notification. You or family member should describe, in detail, any members of the College community with whom you came in contact between March 13 and March 27 (i.e., from the date you began exhibiting symptoms). These details should include date, time, exact location (campus, building and room number) and duration of contact. You should also disclose the date you first began to exhibit symptoms. Notice will be given to exposed students or employees to self-isolate for 14 days. Efforts to protect the privacy of affected student(s) and employee(s) will be taken.