What are the current campus operating hours?
Campuses are open Mondays and Thursdays from 9 a.m. to 3 p.m. Some staff may need to arrive at 8:30 a.m. to prepare sites for students.

Will employees be able to work in the District and JSTC buildings after Thanksgiving break?
Yes. Both buildings will be open as normal. Employees who have been working in those facilities can continue to do so.

Why is the Brunswick University Center not being used this semester? Couldn’t we offer classes there — especially courses with waitlists, like ENG-1020 — while maintaining social distancing? Will BUC be used for classes in the spring?
As we planned our fall course schedule and safe protocols this summer, we decided that we could better ensure safety by limiting in-person class offerings to our campuses. BUC is currently open for services during designated hours, and we plan to offer spring classes there.

The TLC hours don’t accommodate some students’ needs. Will late afternoon or evening hours be added?
We realize that, due to limited hours, some students will not be able to take advantage of technology services. We have extended WiFi into parking lots at each campus, but if further services are needed, program managers can work with campus leadership to schedule a time and place that students can access the services they need.

How are stairwells and elevators maintained to ensure safe distancing, cleanliness, etc.?
All College employees received a memo explaining certain changes that took effect July 1. We have a new contractor for night janitorial services, and Plant Ops staff is back to full capacity. Crews continue to wipe down all high-touch areas throughout the course of the day, and a thorough cleaning takes place every night. Regarding elevators, we encourage only one rider at a time.

Where will the new filtration systems be installed?
They will be installed in every building, covering classrooms, offices and general gathering areas.

Can you provide additional details on the ratio of fresh air vs. recirculated air? Can we been informed when our buildings’ HVACs have been upgraded?
On average, air exchange rates have been improved to the greatest extent possible. Our current systems refresh the air 100% six to eight times per hour. We’ll coordinate with building leaders to keep individuals informed.

Can I still work on campus/in my office if I prefer to do so?
Access to Tri-C buildings is limited to staff involved in critical areas of operation (Public Safety, Plant Operations and key administrative functions) and limited student services departments during Phase I. Support service department links are posted on the College’s coronavirus webpage.

If you must retrieve something from your office, contact Campus Police at 216-987-4325 to coordinate. Please remember that one of the most important ways to mitigate the spread of the coronavirus is to stay at home. Think very carefully about how necessary it might be to come to the College.

Faculty and staff can arrange to retrieve items from their office during Phase I; however, they will not be permitted to work from their offices for some time. We are intentionally limiting campus accessibility to comply with safe distancing guidelines. If there is truly no alternative, faculty may use their offices to conduct classes; however, we ask that they schedule access with their campus president first.

What arrangements are being made for employees who are retiring and need to empty out their offices?
Contact Campus Police at 216-987-4325 to make arrangements to retrieve your belongings.

While I understand that most employees may continue to work remotely, can faculty return to campus to work in their office?
Faculty can arrange to retrieve items from their office during Phase I; however, they will not be permitted to work from their offices for some time. We are intentionally limiting campus accessibility to comply with safe distancing guidelines. If there is truly no alternative, faculty may use their offices to conduct classes; however, we ask that they schedule access with their campus president first.

Am I able to access my office computer? There are documents there that I need.
If you must retrieve something from your office, contact Campus Police at 216-987-4325 to coordinate. Please remember that one of the most important ways to mitigate the spread of the coronavirus is to stay at home. Think very carefully about how necessary it might be to come to the College.

Do not use a jump drive to save these files. Instead, use the opportunity to move files from your office computer to your H:\ drive or a departmental drive so that they are secured, backed up and remotely accessible. It is always recommended that you store files on your H:\ drive or departmental drives (not on your desktop or in the "Documents" folder on your office computer). Saving files on a College drive ensures they are backed up in the event of computer hardware failure.

Is anyone working in the mailroom during this time? How and when we will be able to get our mail?
Yes, there is mailroom service with limited mail distribution to specific sites and pick up availability at other sites. Refer to the July 30 memorandum on College mail service for details including pick up days, times and locations.

Will any of the College campuses be used as overflow to help hospitals?
While we have been in communication with the state, as we’ve been asked to report on ventilators and excess inventory and medical supplies, we haven’t received a request to provide overflow facilities.

Will access to computer labs remain limited to students and faculty?
We recognize that technology access is important to community members and will share more information in the near future regarding community access.

Is the College closing?
No — The College remains open and most on-site College operations, including classes and services, will be performed remotely. Support service department links are posted on the College’s coronavirus webpage. Access to Tri-C buildings is limited to staff involved in critical areas of operation (Public Safety, Plant Operations and key administrative functions), essential student services and some on-ground skills labs and courses. We are eager to see everyone and happy to provide in-person services to those who need them, but for your safety and that of others, please continue to use online student services whenever possible.

Will the College consider closing?
Only if directed to do so by federal or state executive officers, or federal, state and/or local health departments. Until then, the College will remain open and take precautions to safeguard the health and well-being of students, faculty and staff.

COVID-19 Questions - travel, testing, etc.

Q&A related to COVID-19.

What disciplinary measures are being taken against faculty who allow their on-campus classes to violate social distancing orders?

My position at the College requires me to travel frequently throughout the state. Is my ability to travel to partner locations restricted at this time?

I traveled internationally. Can I come back to campus?

I have an upcoming trip planned. Do I need to do anything before I leave? Will I be required to self-quarantine upon return?

Employees might travel for the Thanksgiving holiday before returning to work on-site. Previously, those who traveled were asked to quarantine. Will there be any new guidelines?

Are COVID-19 tests covered by insurance?

I tested positive for COVID-19. Do I need to notify the College?

What is the College’s plan if a student, faculty or staff member tests positive for COVID-19? Will their classes switch to remote delivery? Will their department close?

How many students and/or staff have tested positive for COVID-19 since the start of fall semester? What steps has the College taken?

What disciplinary measures are being taken against faculty who allow their on-campus classes to violate social distancing orders?
Every situation is different, but we assure you there will be follow-up and disciplinary action. We have a code of conduct we expect all employees to follow.

My position at the College requires me to travel frequently throughout the state. Is my ability to travel to partner locations restricted at this time?
Yes. All employee travel for work purposes is suspended until further notice. Please reach out to those with whom you have meetings scheduled to advise them that you are unable to meet in person and will reschedule when able. Consider a conference call or Webex meeting instead.

I traveled internationally. Can I come back to campus?
If you traveled to or through any Level 2 or Level 3 country, you must self-isolate for 14 days from the time you left the area of risk.

The College’s Office of Compliance and Risk Management asks that you also complete a travel disclosure form.

Visit cdc.gov/coronavirus/2019-ncov and odh.ohio.gov/wps/portal/gov/odh/home for the latest travel warnings and information.

I have an upcoming trip planned. Do I need to do anything before I leave? Will I be required to self-quarantine upon return?
The College recommends avoiding personal travel to or through any country with a Level 2 or Level 3 designation from the CDC. The CDC has designated a Level 3 Travel Health Notice for numerous countries at this time. Consult the CDC website for updates.

The College’s Office of Compliance and Risk Management asks that you complete a travel disclosure form prior to any travel during this time.

Currently, quarantines are limited to international travel to or through any Level 2 or Level 3 country. Should this change, the College will communicate updates to its travel guidelines via Tri-C email and at tri-c.edu/coronavirus.

Employees might travel for the Thanksgiving holiday before returning to work on-site. Previously, those who traveled were asked to quarantine. Will there be any new guidelines?
We will return to a fully remote environment following the break. The College discourages employees who do have to come to campus from traveling internationally during this time. Those who do travel internationally, or to states with a greater than a 15% positive COVID-19 rate, must quarantine for 14 days before returning to campus.

Are COVID-19 tests covered by insurance?
The test is 100% covered under the Medical Mutual Healthy Saver and Preferred plans.

I tested positive for COVID-19. Do I need to notify the College?
Employees should notify their supervisor, who will notify the applicable vice president and risk manager. Risk Management will notify Plant Ops of any areas visited by the employee for special sanitization.

The employee should describe, in detail, any members of the College community with whom they have come in contact during the two-week incubation period (i.e., from the date they began exhibiting symptoms). These details should include date, time, exact location (campus, building and room number) and duration of contact. The employee should also disclose the date they first began to exhibit symptoms. Notice will be given to those exposed individuals to self-isolate for 14 days. Efforts to protect the privacy of the employee will be taken.

What is the College’s plan if a student, faculty or staff member tests positive for COVID-19? Will their classes switch to remote delivery? Will their department close?
We will continue to follow current protocol for those who test positive, requiring them to remain home until they are symptom-free for 14 days. If a student/faculty member has been in class, affected classrooms will be taken offline and cleaned before they are returned to use. If an employee tests positive, their department will not close; however, it may move to a remote environment or different area while the affected area is closed for cleaning. Any employees who had contact with the infected individual will be required to work remotely for 14 days.

How many students and/or staff have tested positive for COVID-19 since the start of fall semester? What steps has the College taken?
As of Sept. 14, 12 students and three employees have reported testing positive for COVID-19. Two students and one employee were on campus during the incubation period. The other students and employees were not at a College facility while symptomatic. Details are as follows:

One affected student was taking classes at the Western Campus. They have now been cleared by the Cuyahoga County Board of Health to return to campus.
One affected student was taking classes at the Westshore Campus. This student is currently quarantining at home.
The employee who was on campus while symptomatic was working at the Metropolitan Campus. They quarantined at home and were cleared to return to campus on Sept. 3.

In all instances, notifications were issued to all students and employees who may have been exposed to the virus. Out of an abundance of caution, the College has sanitized and disinfected the campus areas visited by these individuals.

As always, we recommend that individuals exposed to others who have tested positive should self-monitor for any COVID-19 symptoms. They may also take advantage of free testing on campus through Care Alliance Health Center or at Care Alliance's main facility. As we work together to keep our community safe and healthy, we ask that you stay at home if you are experiencing any kind of illnes.

Financial Questions

Q&A related to financial items.

Is CARES Act funding available?

Can we not require special conditions for Full Tuition Assistance?

Can part-time faculty and staff take advantage of Full Tuition Assistance program?

I caught the end of a news report on payroll taxes. The reporter said to save the money because it’s a loan. Does this apply to us?

Do we still have to pay a parking fee if we are working remotely?

Many schools provide laptops, tablets or other technology to students automatically upon enrollment. Is this something we can do in the future?

How can I donate to the Student Emergency Fund?

Is CARES Act funding available this fall?
We continue to promote the opportunity for CARES Act funding, as well as other emergency funds for students, and will do so through the fall semester.

Can we not require special conditions for Full Tuition Assistance?
A special conditions request is for assessing a student’s income change since FAFSA completion. The student must submit a request, along with updated income information, so we can determine what they’re eligible for.

Can part-time faculty and staff take advantage of Full Tuition Assistance program?
Our focus on the Full Tuition Assistance program is on individuals who have suffered loss of income or employment as a result of COVID-19. Individuals who are eligible for tuition remission are not eligible for the Full Tuition Assistance program.

I caught the end of a news report on payroll taxes. The reporter said to save the money because it’s a loan. Does this apply to us?
This is one of many programs developed to give individuals options in a time of financial hardship. Referred to as a payroll tax holiday, it’s essentially a social security loan that allows taxpayers to defer paying into social security during the last six months of this year. They would then need to repay that money beginning in January 2021. Tri-C does not pay into social security, so this doesn’t apply to our employees.

Do we still have to pay a parking fee if we are working remotely?
Yes. Similar to the institutional fee that students are assessed as part of their tuition, the deduction for parking is not for a specific parking space at our College campuses. It is, however, used to ensure the maintenance, security, seasonal upkeep and lighting for all College parking lots and garages. Though the parking lots are mostly empty right now, there is still a need to maintain them.

The College just passed levy increases in 2014 and 2019, and the bond issue in 2017, so why were there so many layoffs? Has the COVID-19 pandemic impacted the revenue the College receives from its operating levies? If so, how?
The 2014 and 2019 levies were operating levies. The capital bond initiative in 2017 brought in funds that can only be used for capital construction. We receive a significant portion of our revenue from property taxes. Our analysis of all three of our revenue streams combined caused us to project a $25 million shortfall, which informed our layoff decisions.

Many schools provide laptops, tablets or other technology to students automatically upon enrollment. Is this something we can do in the future?
In an effort to keep our tuition and fees as affordable as possible, we have chosen to address student technology needs through Foundation support versus an increase in fees for all students. We will continue to monitor student technology needs and adjust as required.

How can I donate to the Student Emergency Fund?
Visit tri-c.edu/give to pay by credit card, or sign up for payroll deduction (you will need to enter your S-Number and password.) Our students need us now more than ever. Together, we are making a difference for them. Thank you for donating!

HR Questions

Q&A related to Human Resources, including telework, vacation/sick/personal time, and more.

When will those of us who are 65+ and/or otherwise high-risk be required to return to work? Can we continue to work from home? If so, for how long?

Is going part-time an option for those working with children at home?

Can we use personal time to take time off due to lack of child care? Will you consider amending the definition of personal time?

My supervisor said my job is essential to campus operations. I would prefer to telework. What should I do?

Can I change my work hours if I telecommute?

If I’m feeling sick, should I still telework? If I need to stay home to care for myself or a family member, can I also do work and not use my sick time?

How should vacation time be documented and calculated while everyone is working remotely and, in some cases, canceling vacations?

Do you anticipate modifications to the sick time policy, such as an option for telework if healthy enough to work but not well enough to be on-site?

How does remission of fees impact the College?

If an employee has an outstanding balance on their Dependent Care FSA that they’ve been saving for summer care, and that summer care program is canceled or does not reopen, will these funds be lost?

Will there be any adjustments to the rules governing dependent care FSA, such as an extension of carryover time or a broadening of services?

Since medical providers are limiting patient care/contact, how will this affect those who are paying for dental, flex spending and medical benefits?

Will the College publish a list of employees who have been laid off?

Why wasn’t the VSP limited to certain employee categories or certain departments?

Why was the VSP offered only to full-time employees?

What is the likelihood that eliminated positions will reopen for the next fiscal year? What percentage and type of positions are expected to reopen?

Is the College still on a hiring freeze?

How will staff be informed of open positions?

What disciplinary measures are being taken against faculty who allow their on-campus classes to violate social distancing orders?

How will I keep my staff accountable?

When will those of us who are 65+ and/or otherwise high-risk be required to return to work? Can we continue to work from home? If so, for how long?
We will share more information on who will physically return to campus once we determine specifics as to what Phases II and III will look like. These decisions will be based on the nature of an employee’s work rather than their age and/or other risk factors. We encourage you to discuss any concerns with your physician, who can contact leave administrator Megan Whitmore for additional guidance on accommodations.

Will people who can successfully work from home be allowed to continue to do so? Taking leave puts those employees in a spot where they have to choose between the safety of themselves or their loved ones or getting paid normally.
The College will follow Phase II guidelines to determine who will return. We have adopted protocols to reduce risk to individuals on campus. Should you be at risk, we encourage you to discuss concerns with your doctor before reaching out to the College for accommodations.

Is going part-time an option for those working with children at home?
Full-time employees must work full-time hours. If you’re having child care issues, speak with your supervisor and discuss flexing your hours. You may also request vacation if you need to adjust your hours.

Can we use personal time to take time off due to lack of child care? Will you consider amending the definition of personal time?
We consider that a personal emergency, so there is no need to adjust the policy.

My supervisor said my job is essential to campus operations. I would prefer to telework. What should I do?
At this time the option to telework is not available to employees in job roles deemed essential. However, the hours of the on-site shifts will be limited, based on operational needs and determined by the department supervisor in order to maintain critical campus operations. Whenever possible, supervisors will schedule on-site coverage on a rotational basis.

Can I change my work hours if I telecommute?
Work hours (including breaks and lunches) are defined by your direct supervisor. If you wish to temporarily alter the established hours, you must obtain supervisory approval in advance; otherwise, your hours will remain the same as before the teleworking arrangement commenced.

If I’m feeling sick, should I still telework? If I need to stay home to care for myself or a family member, can I also do work and not use my sick time?
The priority in any situation requiring sick time is to attend to your own or a family member’s needs. This time should be accounted for through the utilization of sick time or possibly vacation or personal leave. In most cases, this means that working from home would not be feasible.

How should vacation time be documented and calculated while everyone is working remotely and, in some cases, canceling vacations?
Vacation should be documented and calculated per normal procedures. You’re expected to work your normal schedule and hours per week. Submit vacation requests to your supervisor through the normal process. Approved vacation will be recorded on timesheets like normal. If your vacation plans have changed, notify your supervisor that you’ll be working instead.

Do you anticipate modifications to the sick time policy, such as an option for telework if healthy enough to work but not well enough to be on-site?
We do not anticipate amending the policy at this time.

How does remission of fees impact the College?
Employees should continue to utilize the tuition remission program, as it does not have a negative financial impact on the College.

If an employee has an outstanding balance on their Dependent Care FSA that they were saving for summer care, and that summer care program was canceled or did not reopen, will these funds be lost?
A canceled summer care program would be considered a “qualifying event” that would allow you to adjust your FSA. You need to provide a copy of the cancellation notice to Total Rewards. Even if you’ve already reduced your dependent care deduction, a different qualifying event does justify further changes. You will need to adjust your deduction period during this time for IRS reasons. Contact the Total Rewards team if you have further questions.

Will there be any adjustments to the rules governing dependent care FSA, such as an extension of carryover time or a broadening of services?
The IRS recognizes that circumstances such as school closings or daycare closures mean you may not need care for your children. So, while there are no extensions, you are able to make changes. An email was sent to those with a dependent care FSA in March. Contact Josh Longo for more information.

Since medical providers are limiting patient care/contact, how will this affect those who are paying for dental, flex spending and medical benefits?
There is no impact on premiums for medical or dental. They are established and do not vary throughout the year. IRS guidelines prohibit changes through the year for FSAs. Should you have funds remaining at the end of the calendar year, up to $550 can roll over to 2021.

Will the College publish a list of employees who have been laid off?
No — out of respect for the privacy of individuals affected by the layoffs, we will not be publishing a list. We look to each department supervisor to notify their teams of changes as they deem appropriate.

I manage a department that has seen significant layoffs. I’ve been informed that I’ll get two staff positions back, but not the employees who held them. Why can’t those individuals be called back into their roles? How quickly will these positions be filled?
Union-related positions must adhere to the collective bargaining agreement. We understand that there will be a learning curve for those coming into these positions. A shift in staff and roles is to be expected after layoffs and VSPs. When someone new is added to a department, it brings new creativity and approaches, so we encourage you to keep an open mind. Thank you for your patience through this process.

Why wasn’t the VSP limited to certain employee categories or certain departments?
It would not have been fair or legal to offer the VSP only to certain employees. While we weren’t expecting so many people in certain areas to take it, we’re working to resolve those situations now.

Why was the VSP offered only to full-time employees?
Organizations typically offer a voluntary separation package to full-time employees only because it makes the largest impact on their budget. A VSP for part-time employees would not lead to significant budget savings.

What is the likelihood that eliminated positions will reopen for the next fiscal year? What percentage and type of positions are expected to reopen?
We’re already reviewing positions that may have been open prior to the COVID-19 outbreak, as well as openings caused by VSPs or vacancies. We’re moving forward on a small number of critical positions, specifically those required by accreditation, grant or federal requirements.

Is the College still on a hiring freeze?
After a careful analysis of the open positions resulting from employees accepting the Voluntary Separation Package and the hiring freeze, we have identified those that must be filled to maintain essential College operations and provide the best educational experience for our students. Additionally, we have recognized the need to create some new positions and modify open positions to address new institutional priorities in a remote environment. These positions are critical to helping the College stabilize, grow, advance and remain safe and secure in our current environment. These openings will be filled in a number of ways — by an existing employee on an interim basis; through job postings open to internal and external applicants; or in accordance with collective bargaining agreements. Employees affected by the recent staff reduction may apply for posted positions for which they qualify.

How will staff be informed of open positions?
The Careers at Tri-C website lists the dates that positions are posted. Currently posted positions are expected to be filled at some point in time, though we do not have any specific dates. We have removed positions we don’t expect to fill.

What is the College doing to address policies and procedures regarding performance reviews, tenure and promotion that address caregivers who have faced significant role strain due to COVID-19, especially as it relates to productivity?
We’ve altered deadlines, procedures and requirements for faculty to complete service credits and are offering options for tenure. We’re working with faculty leaders to listen and be flexible moving forward. Since this issue has Collegewide implications, it deserves a bit more deliberation. We’ll provide a more substantial response at a later time.

How will I keep my staff accountable?
These are factors that must be decided between the supervisor and staff member. Working from home means that communication must be more formal and intentional. Consider set times each day/week for calls to discuss progress, check in or get updates. Explore the use of technology to provide face-to-face interactions so that all the nuances of communication can occur. Refer to the IT resources available to you in the ITS Service Catalog.

Returning to the Office Questions

Q&A related to the College's Return-to-Work Guidance and Phases.

Why were there changes to the Phase II reopening plan?

Given the postponement of Phase II, will staff return to campus at all during fall semester?

Do you anticipate the College reopening in Phase IV by next fall?

What indicators were considered when determining whether or not it would be safe to return to campus?

What happens if an employee refuses to accept the Statement of Personal Responsibility when they return to work on-site?

Our employee partners and adjunct instructors are concerned about the College’s decision to get rid of daily temperature checks. What was the thought behind this?

Will face coverings be mandatory when we return to campus?

Can those who are working in private offices remove their face coverings if the door is closed? Will those in cubicles be required to wear masks at all times?

Is there a Collegewide policy for enforcing masks in classrooms and other high-traffic areas on campus? If a student or patron refuses to wear a mask, can we ask them to leave?

While all faculty, staff and students must follow Return-to-Work/Campus guidelines, including wearing a mask, it doesn’t appear that contractors are following the same guidelines. What requirements do they have to follow, and are they being monitored?

Is the College providing masks/face coverings and gloves for all employees?

Will the dress code be relaxed when we return?

I understand that we’ll have to check our temperatures. Will student temperatures be checked as well?

Since extra cleaning and disinfecting measures will be taken starting June 2, will computers and shared equipment such as printers and scanners in the TLCs be cleaned and disinfected as well?

Is there a plan for preventing gatherings of more than 10 people (per governor’s orders)? How will student appointments accommodate that requirement? Will barriers be installed?

Since the governor has mandated only 10 people per gathering, how will the number of students/employees be monitored on campus and in any other part of the College?

Since Summer 2020 classes will be delivered online, will any staff members be permitted to continue working from home? (For example an employee working for a program serving K-12 students who are taking virtual camps or classes?)

Is Counseling included in the June return-to-work timeline?

Dr. Johnson mentioned four phases, and he described the first one in great detail. What are the other phases? Why are there so many? What is the estimated completion date of the last phase?

Will on-campus hours be required or suggested for program directors or deans for fall semester, or will they remain virtual?

Why were there changes to the Phase II reopening plan?
After discussions and consideration, we decided to postpone the originally planned Phase II reopening. For now, we will continue Phase I while implementing a few modifications to the delivery of student services. Beginning Monday, Aug. 3, the schedule for on-campus student services shifted from Tuesday/Thursday, 10 a.m. – 2 p.m. to Monday/Thursday, 9 a.m. – 3 p.m. We did not expand on-ground student services at this time, but did slightly extend hours of current on-campus operations – Enrollment Centers, Financial Aid offices, Technology Learning Centers, bookstores (limited services), and Job Link Services. This allows us to better accommodate student schedules and demand as we move into and through the fall semester. The health and well-being of the entire College community continues to be our top priority. We are continuously evaluating information and scenarios to determine the best path forward. This means we must sometimes rapidly alter our course in response to the changing environment.

Given the postponement of Phase II, will staff return to campus at all during fall semester?
Individuals already working on-site will continue to do so. We are simply extending Phase I while implementing slight modifications to service hours.

Do you anticipate the College reopening in Phase IV by next fall?
At this point, it’s too soon to tell. We don’t know how things will progress, so we will monitor the situation semester by semester. Our plan is to move slow and steady as we continue to increase our on-ground footprint.

What indicators were considered when determining whether or not it would be safe to return to campus?
We had much success during the summer in terms of remote instruction, on-ground learning and student support. The logical next step was to expand these opportunities in Phase II. That decision was made well before Cuyahoga County experienced an increase in COVID-19 cases. We will keep our best-case scenario in place for now, but we are prepared to take further steps toward limiting access should the need arise.

What is the timeline and procedures for staff to return to campus? Will employees have to use protective gear and safe distancing rules? What will be the protocol for monitoring and responding to the potential recurrence of COVID-19?
The transition back to the physical space at the College will be a gradual one. It will require us to operate on a skeletal basis with individuals using PPE to carry on student transactions. Part of our effort is to ensure a limited number of people on-site at any given time. Schedules are staggered among essential personnel to prevent them from staying on-site for long periods. We’re dedicated to protecting your well-being and that of your families. Our choice to institute a two day per week schedule, with deep cleaning in between, will help protect those who must be on-site. Gloves and face coverings are available. Plexiglass shields have been installed between staff and students wherever possible. Safe distancing measures are enforced. Employees must accept the Statement of Personal Responsibility once per semester and perform a daily health assessment upon their return. We feel strongly about the personal health and well-being of students and staff.

Access to the institution has been expanded on a limited basis for enrollment and technology services (TLCs). The vast majority of employees will continue to work remotely. Talk to your supervisor for details regarding your role.

Return-to-College Guidance, which follows CDC guidelines has been shared and is available online. Its purpose is to reduce transmission of the virus among students, employees and visitors, with the goal of maintaining a healthy work environment and operations. The Return-to-College guidance only addresses illness related to COVID-19; it does not address other potentially contagious diseases.

What happens if an employee refuses to accept the Statement of Personaly Responsibility when they return to work on-site?
Employees must complete the Statement of Personal Responsibility in order to return to their worksite. If they refuse, their supervisor may consider it insubordination; however, we are willing to work with employees on any concerns they may have with the form and/or process. We need everyone to comply in order to keep the virus from spreading on our campuses.

Our employee partners and adjunct instructors are concerned about the College’s decision to get rid of daily temperature checks. What was the thought behind this?
We considered the size of each campus, as well as the number of people and the number of entrances, and it became clear that we wouldn’t be able to cover all the entrances. Some corporate and evening programs, by contract, will continue to take temperatures. We’re now asking individuals to take their own temperatures and accept the Statement of Personal Responsibility before returning to campus.

Will face coverings be mandatory when we return to campus?
Yes. Everyone must wear face coverings that completely cover the nose and mouth at all
times, including during all classes and labs and while within 6 feet of another individual.

Can those who are working in private offices remove their face coverings if the door is closed? Will those in cubicles be required to wear masks at all times?
Face coverings aren’t required in offices where the door can be closed.

Is there a Collegewide policy for enforcing masks in classrooms and other high-traffic areas on campus? If a student or patron refuses to wear a mask, can we ask them to leave?
The College’s policy is available at tri-c.edu/coronavirus, under the Return-to-College Guidance section. All students, employees and visitors must wear masks on campus for as long as state pandemic guidelines are in in effect. If you encounter someone who isn’t wearing a mask, it’s appropriate to ask them to put one on in accordance with College policy. If they refuse, we encourage you to involve the compliance team or the campus president.

While all faculty, staff and students must follow the Return-to-College guidelines, including wearing a mask, it doesn’t appear that contractors are following the same guidelines. What requirements do they have to follow, and are they being monitored?
Face covering requirements did change so that all people, including contractors, must wear a face covering while in any public space. The majority are following that request; however, our compliance team roams campuses to remind contractors to wear face coverings. If you see a contractor not wearing one, note the campus, building, date and time, and report it to Joe Amschlinger.

Is the College providing masks/face coverings and gloves for all employees?
Yes.

Will the dress code be relaxed when we return?
Returning essential workers may wear Tri-C shirts and apparel. However, please continue to maintain a professional appearance.

I understand that we’ll have to check our temperatures. Will students check their temperatures as well?
Yes. We are asking everyone to perform a daily health assessment at home, which includes a temperature scan. If your temperature is 100.4 degrees or above, please stay at home. If you do not have access to a thermometer at home, no-touch temperature scans are available at the Campus Welcome Stations. If your temperature is 100.4 degrees or above, you will be asked to leave the campus.

Since extra cleaning and disinfecting measures are being taken, will computers and shared equipment such as printers and scanners in the TLCs be cleaned and disinfected as well?
Yes, shared equipment will be cleaned between uses in the TLCs.

Is there a plan for preventing gatherings of more than 10 people (per governor’s orders)? How will student appointments accommodate that requirement? Will barriers be installed?
We will phase everything in slowly, including meetings. When we return, all meetings will be virtual. We don’t anticipate any in-person meetings occurring prior to spring semester, and even then, in-person attendance will be limited to 10.

Plexiglass barriers have been installed in student-facing areas, and we’ve created appropriate space between cubicles, work areas and gathering spots. We’ve done a lot of planning and preparation for these employees, which will continue throughout the fall and winter. Additional measures will be instituted as needed.

Since the governor has mandated only 10 people per gathering, how will the number of students/employees be monitored on campus and in any other part of the College?
In accordance with Gov. DeWine’s orders, there can be more than 10 persons on campus at a time, as long as there are no more than 10 per gathering. Phase I will see a limited number of people on campus. Meetings will remain virtual, and most services continue to be delivered remotely. Classes will meet in groups of 10 or fewer in our largest classrooms to accommodate social distancing, and instructors will be required to complete an attendance tracker.

As the College reopens, how will staff who are currently working remotely and who fall into high-risk groups, or have household members who fall into high-risk groups, or have young children be affected?
We will continue to follow Equal Employment Opportunity guidelines and respect the privacy and confidentiality of employees. If an employee has a documented medical condition that renders them unable to return to work, it will be taken into consideration. Additional distancing and PPE will also be considered for high-risk employees.

High-risk employees may still work remotely. Those with underlying medical conditions should contact a doctor for medical guidance. You may be eligible for a leave of absence or FMLA.

Parents with children at home should consider the Family First Coronavirus Response Act, which was detailed in an email sent by Human Resources on April 1 and can be found on the HR Kweb site.

Is Counseling included in the return-to-work timeline?
No. Phase I operations include enrollment centers, financial aid offices, registrar’s office, TLCs and bookstores only.

Dr. Johnson mentioned four phases, and he described the first one in great detail. What are the other phases? Why are there so many? What is the estimated completion date of the last phase?
Phase I included remote summer instruction and some face-to-face programs for technology and certain health careers. Phase I was extended into fall semester. Phase II may see an increase in that type of configuration, as well as more individuals returning to campuses. During Phase II, your supervisor will notify you at least one week in advance if you are required to come back to campus. We’re trying to get things accomplished while taking certain factors into consideration, such as number of COVID-19 cases, testing availability, and the development and availability of a vaccine. We expect to operate in this environment for the next 12-18 months, so we ask for caution during that period.

Will on-campus hours be required or suggested for program directors or deans for fall semester, or will they remain virtual?
Deans and program directors are available on campus during student service hours.

Technology Questions

Q&A related to technology.

Are there computers available for faculty/staff to use while working from home?

I don’t have access to a reliable internet connection for teleworking. What should I do?

I have never accessed the VDI/VPN or the campus network remotely. What do I need to know?

Where can I find information on Webex and Webex Teams?

Does Webex have captioning?

Does Tri-C have a pro account with Zoom?

Am I able to access my office computer? There are documents there that I need.

Are there any computers available to use while working from home?
Adjunct and non-faculty staff should work with their campus president or College VP to identify available resources.

Faculty can use professional development funds up to $1,200 to purchase equipment. If you previously submitted a request that was limited to $800 of reimbursement, you may now resubmit those purchases to be reimbursed up to an additional $400. To receive additional reimbursement for prior technology purchases, please work with your associate dean to fill out the faculty development Excel form and ADD a comment that this is for the remaining balance. You must scan your original receipt again in resubmitting. Associate deans are asked to confirm travel balances and confirm the original amount. If you have any questions with these reimbursements, please contact Karen Mrak in accounts payable.

I don’t have access to a reliable internet connection for teleworking. What should I do?
The teleworking employee is asked to use their best efforts to establish and maintain appropriate telephone communications and internet connectivity. Several companies are providing free or discounted internet services. The College has compiled a list of many commonly used residential and wireless internet providers in Cleveland. Please review the list to find what each provider is doing to help their customers, self-service and tele-troubleshooting options, and free WiFi hotspot information. Innovate Ohio has compiled a list of public hotspot locations as well.

If an employee is unable to access these options please contact your supervisor if use of Wifi is essential for job performance.

Are there any additional state, county or other initiatives to make quality broadband service more widely available to our students and/or community members? Can we offer hotspots at the Access Centers, similar to those available in Tri-C campus parking lots?
Several local organizations (e.g., Greater Cleveland Partnership, Cleveland Foundation, PCs for People, RET3, DigitalC) are actively engaged in providing solutions. In regards to our Access Centers, we don’t control those buildings or their parking lots. Our ITS team is working with Access Center partners to create a configuration that enables students to work inside the building with appropriate social distancing.

I have never accessed the VDI/VPN or the campus network remotely. What do I need to know?
Certain online Tri-C services do need to be accessed using VDI/VPN – these can be reviewed on the "When to Use VDI for Telework" located in the ITS Service Catalog. Anyone with specific technical questions should contact the ITS Customer Care Tech Support via helpdesk@tri-c.edu.

Where can I find information on Webex and Webex Teams?
Webex information can be found in the ITS Service Catalog. Anyone with specific technical questions should contact the ITS Customer Care Tech Support at helpdesk@tri-c.edu. Webex Teams is available to all faculty, staff and students and can be installed through Cisco’s website.

Does Webex have captioning?
No, Webex does not have a closed captioning feature. ITS is researching other available options, such as third-party providers. We recommend that students and faculty contact Student Accessibility Services for assistance.

Does Tri-C have a pro account with Zoom?
We don’t have a pro Zoom license ― Webex is the preferred option for College use. It offers many of the same tools as Zoom. Webex training is available to help you locate and use the features you need.

Dr. Miller mentioned that the College is helping students with financial challenges obtain technology (e.g., computers, internet access, cameras). Does that include students enrolled in short-term programs as well? If so, where can we direct them for information?
The Student Laptop Program applies to students enrolled in at least six credits or in a workforce program that offers a certificate or credential. Refer to the Student Laptop Program webpage for information.

Frequently Asked Questions - Staff

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COVID-19 Questions - travel, testing, etc.

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