Quality management training: Why staying current is a key to excellence
May 23, 2017
Think about quality management for a minute. What is it? Where is it? Who manages it?
Plenty of companies know it’s important, but far fewer know why. And even fewer still know how to build and maintain a culture that values quality management. So, how do you separate your company as a leader in quality management?
In short, it’s all about training. Training new employees and retraining existing employees on the latest developments related to quality management standards.
Boiled down, quality management is a matter of operational excellence. High-achieving companies have well-defined processes that promote efficiency, increase production, customer satisfaction, reduce errors and improve the quality of your deliverables, whether they’re products or services.
Quality management training should include anyone in your organization who helps to shape the processes by which you conduct business. Quality management doesn’t just fall under the job description of a handful of people – it’s everyone’s responsibility.
That means it’s everyone’s responsibility to stay current as quality management standards change – and they change on a regular basis, which means remaining current is imperative.
Here is a brief look at two of the most commonly used practices and how in each can impact your business.
ISO 9001 standards are among the most widely adopted in the business world. Regardless of the industry in which your company operates, your ISO-9001 certification notifies current and potential customers that you adhere to the international benchmark for quality management standards.
Virtually anyone who manages, shapes or influences your processes related to safety, efficiency and production/service quality need to remain current on ISO 9001. That can include C-level executives, regional managers, department heads, operation front line managers, HR managers and others.
Lean Six Sigma
The principles of Lean Six Sigma and Lean Manufacturing have their roots in the Japanese automotive industry, but they can be applied across many different industries. The principles of LSS are applicable in any organization in which there is a structured process involving many people.
In addition to manufacturing, Lean Six Sigma methodologies can improve efficiencies in industry spaces such as healthcare, education, government, finance and others.
Where to turn
If you are interested in new or additional training in quality management, Cuyahoga Community College’s Corporate College offers classes covering a wide range of related topics, including:
For additional information on how Corporate College can help your business, visit www.tri-c.edu/corporatecollege or call 216-987-2800.