Disputing Account Balances
Students can challenge the outstanding account balance in writing to the campus Enrollment Center. To do so, the student should complete the Account Balance Dispute Form and attach all supporting documentation explaining the circumstances and his/her justifications for the request to adjust the account balance.
There are only two valid reasons why an account balance should be adjusted, and it is incumbent on the student to prove that the outstanding account balance was the direct result of one of these two reasons.
The student must prove either:
- College error
- Circumstances beyond the control of the student
A student unable to complete an academic term for reasons beyond his/her control (extenuating circumstances) may file a petition for late withdrawal, available at any Enrollment Center*.
The final decision is communicated directly to the student in writing.
*Petition for Withdrawal Exception
Beyond week 12 or 80 percent of any instructional part of semester, a student who is unable to complete the current semester for reasons beyond her/his control (such as an emergency medical condition) may petition for late withdrawal by completing a Petition for Withdrawal Exception and submitting substantiating documentation to the Enrollment Center. The Withdrawal Exception Review Committee meets monthly to review petitions. Submission of a Petition for Withdrawal Exception does not guarantee approval. A recommendation by the committee to deny a request is final. A recommendation by the committee to approve a request must also have the appropriate instructor and academic dean’s approval. Submission deadline is defined as 30 days after the academic semester for which you are petitioning (subject to change each academic year). Conditions approved under past withdrawal petitions may not be approved again.
Retrieved from Cuyahoga Community College’s College Catalog & Student Handbook under ‘Academic Information’: