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Frequently Asked Questions 

1. Who qualifies for the U-Pass?
2. How do I get a U-Pass?
3. When should I expect to receive my U-Pass?
4. Where do I put the U-Pass?
5. What if I lose my U-Pass?
6. What if I withdraw during the semester?
7. How do I use my new U-Pass?
8. Do I need a new U-Pass each semester?
9. Can I use the U-Pass for things other than school?
10. Can I petition to be exempt from the program?
11. I am a non-credit student. Do I qualify for the free U-Pass?

Who qualifies for the U-Pass?
You must be a student enrolled in one or more academic credit hours at Tri-C. Your student account must be paid in full, have authorized financial aid to cover your full tuition, or you must have a tuition payment plan in place to cover your tuition.

How do I get a U-Pass?

All eligible students enrolled for the Fall 2014 semester by August 15 for the full 16-week and first 8-week sessions will receive their U-Pass via U.S. Mail to the address on file with the College Registrar’s Office once their enrollment is confirmed. You can update your mailing address on my Tri-C space through the “My Info” tab.

Please check the address on file through my Tri-C space at:
"My info” tab, “Student Records” channel, “Update Your Personal Information”, “Address and Phones (view and update)”, “Update Student Address” (bottom of screen), “Update Last Name or Address”, update your information and hit “Submit”

Students who enroll after August 15 or enroll in the 14-week or second 8-week sessions can pick up their U-Pass at any Campus Enrollment Center.

When should I expect to receive my U-Pass?
The College will be mailing* the U-Passes out on the following dates:

Registered and Paid by: Mailing Date:
Fri., Aug. 1 Wed., Aug. 6
Fri., Aug. 8 Wed., Aug. 13
Fri., Aug. 15 Tues., Aug. 19

*Please allow 5 business days for receipt of your pass.

Where do I put the U-Pass?
The U-Pass must be placed on your My Tri-C Card in the lower left hand corner. Do not cover your photo, ID number or name. Do not place the U-Pass on the back of your My Tri-C Card.

What if I lose my U-Pass?
Students will only receive ONE (1) U-Pass per semester. Lost, stolen or misplaced U-Passes are not the responsibility of the College or RTA and will not be replaced. For further clarification on this process please visit your Campus Enrollment Center. 

What if I withdraw during the semester?
Students who withdraw during the semester or change their schedule and are no longer eligible to participate in the U-Pass program must return their U-Pass to their Campus Enrollment Center within five (5) business days of the schedule change.

How do I use my new U-Pass?
Once your U-Pass is adhered to your My Tri-C Card, simply show it to the RTA operator. The U-Pass is good for all RTA transit – bus, rapid, Park-n-Ride and HealthLine.

Do I need a new U-Pass each semester?
Yes, U-Pass distribution will occur before the start of each new qualifying semester. The Fall 2014 semester U-Pass is active from August 18, 2014 through December 19, 2014.

Can I use the U-Pass for things other than school?
Yes.  The U-Pass allows students to make unlimited trips and transfers on RTA. It can be used 24/7 for everything from shopping in Coventry to going to a ball game. 

Can I petition to be exempt from the program?
No, it is not an opt-in/opt-out program. This allows all eligible students to receive a free RTA pass. RTA conducts student surveys annually to gauge the level of satisfaction with the U-Pass program.

I am a non-credit student. Do I qualify for the free U-Pass?
No, currently the program is only for credit students. The College will continue to sell 5 day rides and weekly passes for non-credit students.  You can purchase these at any campus Enrollment Center.

Please note:  This U-Pass is intended only for the student who is registered for the Fall 2014 semester at Tri-C, and is only valid when properly placed upon that student’s official My Tri-C Card. The U-Pass is non-transferable. Fraudulent U-Pass usage may result in disciplinary action by the College. Students who withdraw from the Fall semester or change their schedule and are no longer eligible to participate in the U-Pass program must return this U-Pass to their Campus Enrollment Center with five (5) business days of their schedule change.

How to reach us

Tri-C: 800-954-8742

Visit www.RideRTA.com to plan your trip or learn about RTA Services
RTAnswerline: 216-621-9500

East Campus
Enrollment Center
Student Services Building, Room 1600

Metro Campus
Enrollment Center
Student Services Building, Room 23

West Campus
Enrollment Center
Student Services Building, Room 100 

Westshore Campus
Enrollment Center
Health Careers & Sciences Building, Room 101-A

Corporate College West
Enrollment Center

Contact Us Tri-C
800-954-8742
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216-987-3075
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866-806-2677

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