JazzFest FAQs

What is the Tri-C JazzFest?
A: Tri-C JazzFest Cleveland, presented by KeyBank, is a three-day summer music festival that takes place in the theaters of Playhouse Square and outdoors on U.S. Bank Plaza. It's also an educational festival that connects students of all ages with local and international jazz artists. Its mission is to foster the history and nurture the future of jazz by providing educational and community opportunities through the performance of world-class jazz artists and regional/local bands. The inclusion of students and teachers ensures the future of the art form in Northeast Ohio. Outreach programming provides free cultural access to Cleveland’s underserved population.

What is the festival pass and how does it work?
A: The festival pass is $250 per person (valued at $415) and provides you with access to all ticketed concerts, including an invitation to a fan party following the opening night concert. Festival passes are SOLD OUT this year and will be available for purchase again in 2019. 

Can I buy tickets for an individual performance?
A: Yes, you may purchase individual tickets to any concert of your choice by calling 216-241-6000 or purchase online.

What does becoming a JazzFest Member mean for me?
A: Becoming a member of the Tri-C JazzFest provides you with a 20% discount* on tickets and year-round opportunities for jazz concerts, educational programs, and special events presented by Tri-C JazzFest and Tri-C presents. Become a member today by calling 216-987-4444.

*Not applicable to Moon Glow level

What are the box office hours?
A: Individual tickets to all JazzFest concerts can be purchased through Playhouse Square in person 10AM-6PM or an hour before the show. You may also call to purchase tickets at 216-241-6000 or online.

Where is the box office to purchase tickets?
A: The JazzFest Box Office is located in the KeyBank State Theatre Lobby at Playhouse Square, 1501 Euclid Avenue, Cleveland, Ohio, 44115. For more information call 216-241-6000.

Are there ticket discounts for students and seniors?
A: Yes, seniors and students receive a 10% discount on tickets with proof of I.D.

What happens in the case of bad weather?
Outdoor activities will go on rain or shine unless there is lightning or heavy, dangerous wind. In that case, acts on the outdoor Strassman Insurance Stage will operate on a rain delay, resuming activities according to the schedule, i.e. if lightning stops at 6 p.m., the outdoor music will resume with the 6 p.m. act. 

Where do I park?
A: Festival goers have several options for parking on-site with the Playhouse Square garage attached to Playhouse Square, and numerous parking garages and locations within walking distance of the festival location. Parking fees vary for garages and metered parking.

Are there places to eat at the festival?
A: Yes, the JazzFest offers food trucks and vendors with various assortments of food and beverages for everyone. Also check out the restaurants on the plaza and around the Playhouse Square District for numerous dining options.

Where are the restrooms?
A: Restrooms are located in the lobbies of Playhouse Square as well as portable restrooms outdoors.

Are there ATM’s near by?
A: Yes, festival goers will find ATM machines in Playhouse Square and at various locations outdoors in the US Bank Plaza.

What hotels are near the festival?
A: The JazzFest has special festival packages with the Westin Hotel in downtown Cleveland (216-771-7700) and Crowne Plaza at Playhouse Square (216-615-7500). Other hotels within walking distance include Hilton Garden Inn, Hyatt, The Drury, Holiday Inn Express, and many others.

What activities are at the festival for kids?
A: JazzFest features the U.S. Bank JazzFest Kids Club for youngsters that include arts and crafts, face painting, jazz performances with world class artists, and puppet performances and storytellers, among many other activities. There are also games and activities for older kids and adults on the plaza.

How can I receive updates about the festival?
A: You can sign up for the JazzFest App or join us on Facebook, Twitter, and Instagram. To sign up for year round JazzFest emails join our email list.

How can I volunteer at the festival?
A: Sign up and become a volunteer for the festival by calling Kendra Willis at 216-987-4187 or email kendra.willis@tri-c.edu. 

Can I take pictures at the concerts?
A: No, pictures are not permitted for any indoor ticketed concerts. Photography can only be taken by certified media personnel.

Is there first aid or medical onsite?
A: Yes, there is a first aid tent outdoors located on your the festival map as well as police and security throughout the festival. For major emergencies you should call 911.

Do you have a JazzFest app?
A: Yes – download our app onto your iPhone or Android by going to your apps store and looking for Tri-C JazzFest App!