When is the Customer Service Center open?
The Center has representatives on staff Monday through Thursday from 8 a.m. to 6:30 p.m., Friday from 8 a.m. to 5 p.m., and Saturdays from 9:00 a.m. to 2p.m. during peak registration times. The Center is closed on Sundays and holidays as scheduled, and/or emergency closings. An automated phone system provides easy access to departments 24 hours a day, and the Center is always accessible via email.
What services does the Customer Service Center provide?
The Customer Service Center is staffed with Customer Service Representatives that are knowledgeable about the College and its policies and procedures. They are able to provide information on a wide range of subjects including registration, financial assistance, counseling and testing. If they are not able to answer your questions, they may direct you to the appropriate department. You may also request that information be sent to you via mail or email regarding a programs, schedules and financial aid. Center personnel also contact students for a variety of reasons.
Can I call and make a payment with a customer service representative?
Yes, providing that you are paying your balance in full with a credit card or you have a payment plan in place at the Business office. You can also pay via electronic check.
Why would I get a call from the Customer Service Center?
The Customer Service Center may contact students regarding payment plans, balances due, classes that are being canceled, etc. Also, they may contact the students and the community to let them know of upcoming events such as job fairs, art and music programs and other activities that are being held at the College that may be of interest.
Where is the Customer Service Center located?
The Customer Service Center is located at the Metro campus, but supports the entire College.
Are there other ways to reach the Customer Service Center if I have questions?
Yes, from the Tri-C website, you may click on “Contact us” and “Contact Tri-C” and our knowledgeable staff will respond to your inquiries via e-mail or via Live Chat. If requesting an information packet, please include the programs that you are interested in, your telephone number and address, so your request may be processed as quickly as possible. You should receive the information package in the mail within 7 to 10 business days, based upon your request. You may also reach the Customer Service Center when you are on campus by using the designated phones that are located throughout the campus for your convenience. These phones are used to contact Public Safety and the Customer Service Center.
When using the Voice Recognition System, why am I transferred to a Customer Service Representative?
The Voice Recognition System will transfer you to the Customer Service Center if they are not able to identify the person or department that you requested. It is possible that the person you wish to contact is not listed for various reasons such as a new or part-time employee. Once the Customer Service Representative answers your call, they will be able to assist you in reaching the appropriate contact or department.
How do I know when the College is closed? Or classes have been canceled for the entire College.
When you call the College, there is a message welcoming you to Cuyahoga Community College and providing instructions on how to use the Voice Recognition System. When the College is closed due to emergencies and/or classes have been canceled college-wide based on the level of closing, the message will be changed to reflect that specific event. Also, when the College is open and the weather is questionable or it is open on a holiday that other government agencies recognize, they may have a message stating that the College is open.
Why won’t the Customer Service Center give out personal information over the phone?
The Customer Service Center is following existing College guidelines and the Family Educational Rights and Privacy Act of 1974 as amended by Public Law 93-568.
Who do I contact regarding the quality of customer service (compliment or concern) that was received from the Customer Service Center representative?
Please contact the Director of the Customer Service Center.