What is Lean?
- Lean focuses on processes and flow with effective management of inventory and materials.
- Emphasizes waste prevention – any extra time, labor, or material spent that does not add value to products or services.
What is Six Sigma?
- It is a process that helps develop and deliver near-perfect products and business products and processes through the identification and the reduction or elimination of variation.
- It enables you to measure how many defects you have in a process and systematically determine how to eliminate them through process definition and analysis.
What is Lean + Six Sigma?
Integration of two powerful techniques to achieve increased process speed combined with world class process quality.
What is DMAIC?
DMAIC is a structured process serving as the fundamental approach for Six Sigma. DEFINE the current process problem. Typically this is the most difficult portion of the project. With careful planning, it can be the most useful as well. MEASURE the process as it exists today. ANALYZE the result obtained. IMPROVE the process through establishing and modifying the statistically relevant root causes. And finally, define and implement a CONTROL plan for the new process.
Defects per one million occurrences
COPQ (Cost of Poor Quality)
The penalty incurred by an organization from not performing work correctly the first time or not meeting the customer’s expectations. Costs that would disappear if systems, processes and products were perfect.
VOC (Voice of the Customer)
The “voice of the customer” is a process used to gather the requirements / feedback from the customer to provide best in class service / product quality. This process is proactive and constantly innovative to capture the changing requirements of the customers with time. Requirements may be spoken and unspoken.