Dental Front Office Training 

Cuyahoga Community College offers Dental Front Office Training to prepare candidates for careers in dental practice management.

Explore the job performance functions of the dental practice front office.

• Starting with dental terminology, participants will examine normal oral structures, dental pathophysiology, preventive care and dental procedures.
• Examine the daily tasks of managing the front desk that include greeting patients, patient office flow, treatment planning and scheduling; time management, dental record maintenance and related office duties.
• Computer lab practice with dental office software will introduce students to patient record management, scheduling, billing, coding, and collections.
• In addition, there is a focus on customer service and interpersonal communication such as telephone etiquette, dealing with the difficult patient, and conflict in the workplace.