Description: Learn the essentials to building and maintaining a loyal patient base to maximize your success at work. Learn to identify your internal and external customers, understand patient's rights and responsibilities, communicate effectively when you are too busy, deal with difficult patients, and understand how to create an atmosphere where you are in control. The time you spend in this class will pay itself back over and over.
Prerequisites:
Topics Covered:
Learning Outcomes: > Identify your internal and external customers. > Understand patient's rights and responsibilities. > Effectively communicate when you are too busy. > Deal with difficult patients. > Understand how to create an atmosphere where you are in control.
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