Description: This is a pre-clinical course designed for Medical Assistant majors. Office communication simulated by typing various forms of correspondence seen in a physicians office and/or other health care setting, receiving incoming mail & sorting it appropriately, scheduling appointments (both manually and electronicallyl), setting up of a new office, telephone techniques and etiquette, maintaining medical records. Also learning about the skills needed to become a Medical Office Manager, what qualifications the MA would want in a prospective employee and proper interviewing techniques should be utilized.
Prerequisites: Departmental approval: admission to Medical Assisting program.
Hours: 3 Lecture: 2 Lab: 3
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